Far from the guest service I should've received , pulled up to lane 1 speaker and no greeting.. say there for about 5 minutes saying "hello"?.. &, so I pulled up to the 2nd window and a young lady opened up and I told her no one answered the speaker , and she said to just come inside and waved me in while she said it.. and once I got inside the crew seemed more interested in listening to their Bluetooth speaker , but the one lady when I asked if they had any buzz light year toys offered to look to see if they had one for my grandson.
After 930 its only doordash orders which I feel it shouldn't be. They are on a busy intersection, I get that it can be short staffed. If that's the case then close the business at a specific time. Why ONLY doordash orders? So you telling me instead of us pulling up in the drive thru ordering our food we have to get on doordash to order it just to receive food from this place is RIDICULOUS.!!! I use to be a shift manager I would have definitely gave the GM or someone my input on this. This is one of the reasons why I don't go here not even in the morning or daytime smdh!!!
I put alot of sauces with my order and they cam up to me and told why you need that much sauce I think when we order it should be give it to us no question its the job that everyone doing daily what you mean . I do t want to mention the employee but in total McDonald's isn't a bad place to visit just please mind your business and do what you need to do
Food and service very much depends on what time of the day you go to this location. In the AM and early afternoons, I never have had an issue. Once people are getting out of work and school though, it starts to decline. Often they'll be out of pies, or, they'll just give you different pies which is annoying. At night though is the worst. I'm usually told "We're accepting cash only" or sometimes its "card only" which is extremely inconvenient! U could understand if it was cash only once in a grand while, like if the card reader was down, but for it to be frequent is super suspicious, and for it to be card only tells me they've already rung up the drawer early because they're trying yo leave asap. I understand that from a personal pov, but from a business pov? No. Unacceptable. If you dont like it, sorry but that's too bad. I've worked in the food industry, and I know how it is, but you save the drawer for the very last, you don't break down the drawer before you break down the kitchen, when there's still 3 HOURS to go. Come on now.On a lighter note, there's been a guy working in the drive thru at this location recently in the late afternoons with sleeves (tattooed arms) that is SO nice, friendly, a hard worker, and he always seems to go above and beyond to make sure customers have a good experience with him. Not just with me & my kids, but even seeing his interactions with the customer ahead of me, he always has a genuine smile, lets ppl know if its going to be another minute, and he actually takes care to hand you each bag/drink carefully. Like, he actually reaches out with it for you, so you're not having to take your seatbelt off to reach. I feel like most window employees (especially younger women, IME) tend to barely even extend their arm out and you have to crane yourself out of your window to grab it, or they try handing you like 3 bags at once. So i really appreciate this guy being so considerate and accommodating. Its the little things like that that add up. He deserves a promotion and/or raise, for sure.
My order is incorrect almost every time I go to or get delivery from this restaurant. Today, I used uber eats and ordered for my family. I ordered a double quarter pounder with no cheese. It's labeled as such but it's clearly a regular quarter pounder with cheese. Ordered a quarter pounder deluxe meal. It's labeled correctly but missing the condiments that make it a deluxe and I didn't get a drink. Smh. Always check your bags before pulling off and I don't recommend this store for delivery orders.
Horrible customer service. I know this is a fast food place and i wouldn't expect much from people, but the girl who took our order from the drive through window had a very bad attitude and yelled at us. I think they should teach their employees how to properly talk to customers because I will not be coming back and im sure i wasn't the first person who felt this way.
All of the employees here are rude I am currently waiting for 20 minutes now to order they just say one moment please I have never felt more disrespected in my life the employees here have no regards for customer service
Excellent food. Everything was hot and fresh, but customer service needs a lot of work. Would recommend though because food was great.
Ownership or management is low IQ. They go exact change or debit or credit only often. Anytime they do that I break out all the loose change in my car and purposely hold up drive through. Food is often cold. Old. Horrible. Closest to my house though. They get it right one out of five times so one star. I am rooting for it to be shut down or change ownership.
This McDonald's has some of the rudest employees They almost never get your order correct and if they do it's cold I recommend going to a different McDonald's if possible