Arrived around 10:45pm, when things start to get busy for late night munchies. I was in a line with about five cars in front of me just to order drive thru. When I finally got to place my order, the staff member taking our order was friendly and had a pleasant tone despite the flux of patrons. It did take us quite a bit to get through the line and get our food but we were entirely satisfied with our late night experience of ordering 20 sliders and appreciate White Castle’s staff for taking care of us.
These burgers are so dang good! Lucky this isn't Florida because they're white castle line is 1 hour long! Worth it!
Cash only. Many employees who were friendly. Yet, service was still slower than expected. But, I could not tell if they were having equipment problems or just slow.
I order online everytime, wait a little longer to leave each time. They still don't make my food until I'm there. This time I ordered while I was in Farmington Hills and still had to wait fifthteen minutes for food. If the online ordering meant anything it would probably be 5 stars. Great staff good food, but fix the process.
I placed an order in the evening. We had an order that included onion chips and once I got home there were no onion chips. I tried calling the establishment and left a message. No one called back. I get that it maybe busy however, it would have been nice if I received a call back. It is apart of good customer service. They received my money and I did not get the service.
My son works here but personally I can't stand white castle burgers! I do like the 1921 burger though which tastes more like a burger you make at home and absolutely nothing like the one they sell now. I love the desserts on a stick especially the buttercream cake OMG so good! The onion chips are also pretty good. That's about all I can say for White Castle.
Totally messed up my order!! And didn't even bother to apologize.However, the young lady that is taking orders at the drive thru was so polite. The gentleman giving orders WELL I'll just say RUDE AS EVER...My entire order was wrong.Spent over 25 dollars for my family to receive all the wrong food might I add the food I received was old. Very disappointed. This location is usually on top of their game.
Pretty good for never having it before. I was really wanting a fish sandwich and it was very tasty. Good food,good price and great service
Man, when you're driving around 2am on a Thursday, and absolutely everything is closed. You can be sure to get some good food here. The only downside is that line. Usually wrapped around the building and out to the road.
If I could give no stars I would.. came up here on a trip, never had white castle, but my god I don't think I ever will again. Service; slow, food; cold, soggy, made without any meat (on 6 sandwiches), and also caused nausea due to what I assume is undercooked product. This white castle is a place I would say avoid at all costs even if it's right next to you. The bread on the sandwich was like it got dunked in a bucket of water and put in a microwave for 10 seconds.. and if that's what you consider toasted I'd shut my store down my god.. never go to this place, guaranteed disappointment. And whoever the "owner" that replies is, don't reply to this with the same old message that you've had saved for years, you need to seriously take a look at that place and rethink your business approach. You'll catch a lawsuit guaranteed.