This review is strictly from a DoorDasher perspective, not as a customer. I've only been to this location a few times, but enough to determine that I don't want to dash here anymore.The first time was ok; no issues there. The employee was polite and the order was already ready. The second time, I had to wait about 20 minutes for my customer's order, which kills a dasher's earnings. Again, the employee was polite and offered me and another dasher a free drink for the long wait, but the front end was so slammed and running around like chickens with their heads cut off that I didn't feel like they really had control of the situation.This last time, which happened just a little bit ago, I walked in with my pizza bag and there were three employees behind the counter. Not ONE of them asked me what my customer's name was before handing me a large order meant for someone else. They all just saw the pizza bag and jumped to conclusions. This resulted in the disgruntled customer going off on ME for being given the wrong order, which meant I had to drive back to restaurant to get the correct order. They eventually gave me the right order, but no apology was offered to me and no gratis was offered to the customer for the muck-up.Granted, I should have double-checked the name on the receipt, but for no one to ask me what the customer's name was grossly negligent. It also doesn't help that this location is near a dangerous intersection. I wouldn't waste my time, gas and energy going here as a Dasher OR a customer. It's not worth the headache.
Normal, what you expect from pizza Hut. If you want your order correct do it online. Every time I try to call in my order they don't understand and it's wrong. (English is not the first language)
Pizza was very delicious and our out of town guest enjoyed the pizza as well.
Great experience. The staff was super polite and friendly. The store was clean. The arcade game in the corner reminded me of the old local Pizza Hut with games and the salad buffet. All around no issues and better than expected interaction with better than expected pizza! One of the better simple pepperoni pizzas in a chain available!
Bit of a roll the die if the food will be good or not here. Sometimes it hits, other times it is a complete miss. And lately it has been the latter.
Delicious Pizza. No contact Curbside pickup was fast.
Pizza was terrible tonight! Ordered a hand-tossed $10 3-topping with mushrooms, ham and onions. Got a burned thin crust with hardly any toppings. Tried to call the store to complain but was on hold for almost 7 minutes in an electronic loop. Threw the pizza in the trash. Won't be ordering pizza hut anymore.
Not a great service. Employees handle food without gloves, orders made incorrectly and not in time.
I received the complete wrong order. When I called to let the store know they were very apologetic and said they’d get fresh stuff made for me and sent out within ten minutes. It has now been over two hours and I have not received my food and have been sitting on hold waiting for the store to answer for the past ten minutes. I have never been so let down by a food place. I would never order from here again.
EDIT: They are now on DoorDash like a sane person. Well done, Dave. 5 stars achieved.Let me tell you about Dave. Dave was pretty cool. I called Dave and said "Hey I'd like some pizza delivered" and Dave said "Awesome. We don't have a delivery guy, but we understand technology exists to solve this, so we'll Doordash it."Amazing! Hardly 3 miles away, perfect and reasonable response (considering I can get it from literally anywhere and anyone else almost 10+ miles away. Like, idk, Buddy's. Slice of the 80's, etc.) Dave was, and still is, worth 5 stars. Class act, Dave.Now let me tell you about Angie. Angie picks up the phone and goes "we don't have a delivery guy." I say "Well sure, Dan last time just did it through doordash, why can't we do that?"This reasonable suggestion coupled with my frustration as to how Angie could possibly be any different from Dave was met with immediate frustration and passive aggressive anger.I began to understand immediately how different from Dave Miss Angie was.We get through the order after I realize that Pizza Hut apparently just calls regular pizzas "pan" style, whatever that means, with no help from Angie who instead decides the best way to correct my idiocy of Pizza Hut branding terms is to put me on hold. Times like these I wonder What Dave Would Do.After discovering I'm an idiot, Angie places the $50 order with a nice, passive aggressive comment of "Well, we don't have a driver and now the order is put through, so it'll get there when it gets there."Nice. Succinct. Proper. Classy.