We've eaten at Culver's all over the country and normally get good food and good service. This one was an exception.It took ten minutes to order. The cashier kept getting our order wrong and I had to keep correcting him. The receipt showed the correct order. When our food came it was wrong. We brought it back and waited while they fixed it.After eating we ordered custard. The cashier didn't know how to ring up an order with two different scoops but said he'd take care of it. 16 minutes later our order came and it was wrong. We brought it back and waited while they fixed it.Sorry, but three strikes and you're out. There are other Culver's in the area. Try one of them.
Had a wonderful lunch here the other day. Clean location, great food and the staff was very friendly. The assistant manager, Logan was extremely nice and checked on us to make sure our order was okay. Appears to be a very well run location.
I love Culver’s. Unfortunately, the new location in Canton, cannot seem to get it together. I fully understand the situation with staffing and empathize which is why I waited until the third time to post. This time my (and my son’s) double deluxe with the works minus onions ended up with basically nothing on it. I tried calling maybe 10 times but never an answer. So I drive all the way back and request new burgers made according to my order. They check my receipt (no one apologizes) then hand me a bag of condiments. Wow. Just wow. I try to stay positive but I can’t here. I didn’t even mention that I ordered milkshakes and they just tap us cups of ice cream. I know it’s tough but the wheels are off this wagon. This is a complete management failure not high schoolers. They only know what is taught, trained and lived by this organization.
I ordered from there on 5/19/2022 at 9pm..the meat on my burger is burnt, super thin, and hard. I paid for a double and the patty is not even a single patty. There was no ketchup or mayo on my burger. Hands down the worst culvers around. 0 star!
Very good, fresh and always filling. Everything is good here and I mean everything. Their burgers fries, onion rings, pretzel bites, cheese curds, root beer, etc. I could go on and on. Oh yeah and their ice cream ?,?. Anyway, if you go here you won't be disappointed. Everything is good, except some customers that don't understand how the drive thru works there.
I'll start with the good I suppose. The burger was fine and the fries were hot. No issues with that.Now then, I didn't want those fries. As soon as I got to the window, I politely asked if I could change my fries to onion rings. The cashier looked confused and instead of grabbing a manager or yelling back to the kitchen, told me she can't change it. I've worked in food service for several years, including a chain known for it's customer service, so I know this is unacceptable and very unprofessional. Usually I go to a different Culver's but this one happened to be closer. Never again. The team at the store I usually go to would never slack like that.
On a Friday night, they were out of almost every ice cream flavor on the menu. Or may be the workers just didn't want work the last hour of the shift. They only could do the banana split & it was melted & dripped all over my car. I went back & found out why. The place is run by a bunch of poorly trained teenagers.
Obligated to give 5 stars on the basis of just how incredibly well I was treated just now. We ordered our burgers with "the works", not realizing that's actual code word for a specific set of topics that doesn't include tomatoes. The employee overheard our surprise (lack of tomatoes) and immediately ran over apologizing and offering to remake our burgers or at least bring us the desired ingredients. Very pleased with the food and the service here; great job!
We have tried this place 4 times now and they messed up every single time. Either forgot something, wrong shakes, forgot a item etc. I get that everyone is short staffed. So I figured let's try to go on a Tuesday a 1115 and won't be to busy...still had to pull forward after I had paid and made sure I asked for my drink before I pulled up this time. To come home woth no top bun on my chicken sandwich that was the last straw.
Each time we order from this Canton Culver’s there is always something missing in our order. We have called once we get home and the manager ALWAYS says they will replace it the next time we are there. So irritating. It is very frustrating to never get your items when you order them and eat them with the meal you ordered. It’s not worth the trouble of ordering a meal when it’s never a complete meal either missing fries, or broccoli or coleslaw or has no condiments included. I think we are done and will get our fast food from other more conscientious restaurants.