Came through at 11:45 pm. It is now 12am and only one car has moved forward in line. I understand being low staffed but. My question is. Why has this employee been taking out the trash for 15 minutes, instead of helping his fellow employees who are obviously struggling. My two stars are for whoever is actually still trying to make it through the line. Help your staff and costumers. Then worry about closing.
Waited 20 minutes in line with one person ahead of me, granted it was 11pm on a Friday. The person ahead of me left in a rage because the frosty machine was down. I was disappointed, but more disappointed when I was offered a small lemonade as a replacement for my large frosty on a mobile order. Absolutely not a fair exchange for a $3.19 large frosty. By the time I actually got my order, the patties were burned. Like, not charred, burned.I put up with a lot from Wendy's, but this one is terrible.
idek why im giving this place 1 star. got a 10 piece spicy nug today and a baconator fry. nugs weren’t even hot as soon as i got the food and they were stale, spilled everywhere in the bag. and my baconator fries literally had no bacon on them? why am i paying for non existent meat is beyond me.
They charged us for a large fry and gave us a small fry which we simply had refunded. I wouldn't normally write a bad review were it not for the hard glare we receieved for asking for water at the window on a day when the weather is 92 degrees. It made us so uneasy we didn't ask for ketchup, napkins, or straws. The manager offered no apologies for either the fries or the poor customer service. We will never be back.
I came to your store around 1:00 today, June 25th,. I ordered a jr. Cheeseburger and small fry. It was fairly busy, so I would have expected fresh food. I had to wait for awhile to get my food and when it came it was cold. The burger was WAY over cooked and the fries were cold, tough and soggy. NOT a good experience. In these times, you need to at least serve hot, fresh food. VERY disappointed. ?
Just went, I ordered chicken nuggets - medium combo with a Diet Coke. What I was given were lukewarm nuggets, no fries, and a regular coke without ice and pop all over the side of the cup.However, shout out to the guy in the drive through window training the new person. He was doing a good job walking though all the steps and explaining things calmly.
The WORST Wendy’s I’ve ever had. I literally just went there and my burger was cold, like ice cold. Everything was cold! Employees just wondering around, acting as if a customer coming in is an inconvenience. Won’t be back here. And the manager was the one making the food! Smh.
I waited in line for about 10 mins and then went home with my food. After the first burger, that was cold, I decided to warm up the meat to find a hair about a foot long in my burger that I was about to eat. Gross! Everything went in the trash. Also the JBC had no bacon.
Just went through the drive through… my husband’s sandwich was made incorrectly. We both got fries and neither of them were even COOKED. My sandwich tasted like it has been sitting under a light for a day.. no napkins, no sauce that we asked for, no straw.. and of course NO RECEIPT so I can share with more people… this is absolutely ridiculous. Last time I tried to go to Wendy’s (2 weeks ago) they said it would be 25 minutes before they took my ORDER.. they went from hot fresh fries to not even cooked fries.. extremely saddened by the quality and service this Wendy’s is choosing to give. Absolutely unacceptable..
I have been dying to try their new fries but because of no smell/no taste from Covid I haven't been able to. Well they weren't worth the wait! Fries were cold and at least half were way undercooked!! My single was cold leaving the cheese completely unmelted! I ordered a large strawberry lemonade which was very watery! Waste of time and money! Horrible food! Staff isn't blind or dumb so they are fault for serving food items that were terrible!