You’ll never hear me say anything bad about Q’doba. If you look at the rest of my reviews, they are less than stellar regarding other restaurants. Coming from a family who owns restaurants in the Battle Creek (and at one time, Kalamazoo) and growing through high school and early college working there you learn a few things about Customer Service.That’s what I’d like to touch on today, because we already know that Q’doba’s food is very, very good.I say Customer Service because here is what just happened to me for lunch today. I ordered through the app, as I always do. The app has been update (and although it seems your saved favorites have been reset or I just couldn’t find them) they’ve upgraded the app to ask if you’d like “regular”, “light”, or “heavy” of any ingredient you add to your base item. Very cool.Here’s today’s story: I was running behind and left quickly to grab my food. I arrive to see my order isn’t sitting, ready to go, as it normally is. I think about how why it isn’t ready, clearly giving them at least an extra 10 mins since I was running behind. Then it dawned on me, I never finished the order, I never ordered what I wanted forgetting to finish the payment section on the app - hence no food, they never received the order.John, the manager, sees me standing there, angry at myself because now I have to drive all the way back to my phone I had forgotten on my desk, in my hurry to leave, right next to my wallet. I ask John if he’d be willing to trust me and make my order, I would then return to my phone, complete the order, and a notation, “not to make it, it’s already been made, Ryan”. He said sure. Then he said he’d do me one better and just made it, to my specifications (and it looked beautiful) and COMPED me. I argued, but he insisted. Ladies, and gentlemen, THAT’S Customer Service. He could have just as easily said, sorry but I can’t do that. I wouldn’t have blamed him. But instead, he saw the value of making his customer happy and guaranteed I’d be a returning customer.Also, again referencing other reviews of mine, John put NAPKINS AND A FORK in my bag!!!!So, long story, short, Q’doba is worth your time and your money. If their staff is being trained by people like John, Q’doba had nothing to worry about.Now, I think that’s a $10 review. Ha, ha. I hope we’re square now, John. Thanks again. It’s been really difficult writing this review while my lunch is sitting in front of me, smells so good!!
The worst experience ever! The website refreshed on it's own, so I had to rebuild my order each time. I tried to call in and order, but was told they couldn't due to company policy. I will never bring my business back to this gimmick nor will I recommend anyone to in the future. If only I could give 0 stars...
Usually love qdoba but this particular location rubbed me the wrong way. (Came in at noon on 3/22) The staff really did not seem like they wanted to be there and I almost felt bad for coming in and getting food. They had a note about being short staffed that could have been phrased a little kinder and honestly made me laugh thinking about the ticked off employee or owner making the sign… this location looks like it could use a proper cleaning as well as fresher toppings. My chicken had burnt pieces, the avocado and lettuce was all brown and unappealing and the cilantro I had in my bowl was basically just stems and I kept having to pick them out. Overall I definitely expect more from Qdoba then what I got at this location.
Good food, decent variety. Bathroom was clean.Lobby not so clean, every table needed to be cleaned. Windows next to table dirty, actual seating dirty. If you look around you can see what needs to be cleaned. Staff didn't seem to worried though
Today I ordered online and there were multiple items missing. When I went in to pick up my order I inquired about why that was. I was told that I should’ve came in to place my order because they do have the items and have been trying to fix the issue for hours. My bowl is not the same without my lime rice, steak and more.
The service was excellent and the food was good quality, however the drink machine was fully out of order when we stopped in, which is why I knocked off one star. Polite, friendly employees helped us and I really liked that guac and queso in bowls, burritos, etc is now included in the total cost! Would have appreciated more drink alternatives with the machine being out but I totally understand that current shortages may have made that impossible. I would return for sure and would definitely recommend as well!
Food was ok. The pop machine had an out of order sign onit but the server said to move the sign to get water. When I tried to get water pink slimy stuff came out of the machine into my cup.
You will come the queso but you will stay.....well you'll also stay for the queso. Seriously though, why is their queso so amazing??? ?
Friendly staff. Always fast service.
Great food, and good service.... but lately you've had to order online, and it doesn't give you an option for what I usually get, if you try to call, no one answers. I find this horrible for service, especially when some older people do not have access to the internet.