Did a online order, I called to cancel because it was the wrong location. They told me they didn't have my order, But she told me that I have to cancel my order in the app (which is not a option) so I got in the car & drove the additional 8 miles to the location. Upon arriving 5 minutes before my order, the door was locked, the person I guess I talked with that gave me the wrong information, rolled their eyes when she looked up from counting her register, Upon opening the door I showed on my phone I had an order, she insisted it was cancelled, I said it couldn't be, because there is no place to cancel on the app as she had told me to do, then got huffy & said it was cancelled, I said cant be as I couldn't find a way to do it, she again repeated in an even huffier tone. Now Ive gotten attitude for an order I politely tried to cancel, she said they cant, I have to cancel on the app. but couldn't, then drove up to pick up the order & she refused to make it because they were closed (20 min before posted closing time.) So definitely feeling abused at this point, I muttered as I turned around to walk to the car, well someone should have fn notified me somehow. Now she goes totally off like I just kicked her dog, totally becoming the victim. She must have ranted for 5 minutes, all the way as I walked to my car she went on & on about what a terrible day everyone has and she hoped my day would be better because of this etc, etc, etc.I worked in retail, the ONLY way to make sure you don't get in trouble for giving bad service is making out the customer went nuts. This person has it down to a science, She definitely made sure she sounded as the victim.As I looked up the location, it seems I haven't been the only one in this persons cross-hairs. The owner/operator has to really begin to wonder just how many customer have the same problem, with the same employee.I will never bother with that subway again, nor will anyone I know. As you can see by the photo, at 6:57 is was still "being made"At 6:40 an email was marked in my in box @ 6:40pm which is when I actually arrived at the store for the pick-up that says it was cancelled.
Temporary hours on the door and Google show them closing at 7 on Friday, but the door was locked. Not the first time they were closed before the posted time, very disappointed. Hours need to be at least posted on the door with a note if they are changed.
This location is never open. The sign says “temporary hours” open until 7pm. There’s a hand written note on the door that says “back in 5” yet I’ve been sitting here much longer. I’ve tried this particular location numerous times and it’s ALWAYS closed earlier than the posted sign. Please update your hours!!!!!
Did a online order and they couldn’t make it. They told me I have to cancel my order in the app which is not a option so I got charged for food I didn’t receive. Now I have to go through my credit card company to dispute it. You can’t even call the store because it hangs up when you select a number. Will never bother with another subway I will eat elsewhere.
Got a spicy BMT. Always good.
Lady works in this location is fast and kind. Always busy, recommend to order in the app before going to the store.
It was the best subway I have been too in a long time. Very tasty and at a fair price. I will definitely be going back.
Skimpy on the items I want added..
Ordered a couple subs for pick-up through the mobile app and drove to the store just for the two employees to tell me that my order was cancelled because they’re out of bread. I asked why they didn’t call and tell me and they just shrugged and said I should’ve gotten an email. Ended up receiving the cancellation email AFTER I left the store. Awful customer service, and very poor attitudes - what a waste of time.
I always like coming to this location customer service is great and my orders always made correct