Not sure what’s going on with this Domino’s, but it isn’t good. First of all, good luck ordering. Their phone system is set to cycle and no one ever picks up so you can’t call in an order, and online ordering is always closed. If you go into the store, it’s a mess and the employees always say it’s over an hour wait. They don’t even turn their open sign on - they actively are trying to prevent people from ordering.If the store is so short staffed they can’t fulfill orders, the owner needs to cut their losses and shut down temporarily. Right now, the way the store is run is embarrassing to Dominos and wasting customers’ time. Downtown Rochester Dominos’ still rocks though!
Don’t do it.I know you want to order from this specific Domino’s. The product is good. Domino’s has done a good job reinventing themselves into what was typically my favorite chain pizza. Whatever you do, do not order from this location. Anywhere else, sure. The Domino’s in downtown Rochester is awesome.This location is a dumpster fire. Just don’t do it.
The worst why they do not wear gloves ??
The worst experience ever! 1.5 hours wait for a pizzaThis is ridiculous! It will be the last time for me. It better to order at hungry how and pick up in 15 min than dealing with this. Came to the store and been told my order haven’t even made to the oven yet? This is not the way to serve, if you guys busy please care to update estimate time online or close the booking, but saying 45 minutes and in 1.5 hours haven’t made to the oven yet? If you are hungry or making plans for dinner this is not the place to go.
I should have read the reviews about this location. I've ordered from here twice and both times I've been disappointed.Today, I ordered online from this location thinking my order might be ready in a half-hour or so. The online status indicator showed it was in prepping mode for the half-hour I waited at home. I then drove to the location to see what was, but the door was locked. The delivery driver was sitting outside himself. I asked the driver what was up and he said the manager left for lunch and would be back, then took off. I waited another hour and nobody showed up.I understand how difficult it is to find workers right now to do this job, but if you can't fill the location with people, let your customers know, whether through the web site or contacting them. Now I have fifteen dollars that I've paid to Domino's that I'm not sure I will ever get back for no pizza whatsoever.I'm never ordering from this location again. Never again am I making that mistake.
Food was good, but the service was a little cringe. When I placed my order the tracker said it was ready. When I got there, I was told my pizza was still in the oven. I wasn't upset about that. There was a line of people and the employees pretty much pretended like the customers didn't exist. I wasn't the only one. There was a guy who I can tell was irritated, and a lady who walked out after an employee was cursing out loud saying "F them" about a customer while children were present. Like I said, no complaints about the food, just the vibe was not good on the employees part. I've have had great experiences here, it's just that the service tonight was unacceptable. On the bright side, I will give this place a second chance in the future
The worst experience ever! 1.5 hours wait for a pizzaThis is ridiculous! It will be the last time for me. It better to order at hungry how and pick up in 15 min than dealing with this. Came to the store and been told my order haven’t even made to the oven yet? This is not the way to serve, if you guys busy please care to update estimate time online or close the booking, but saying 45 minutes and in 1.5 hours haven’t made to the oven yet? If you are hungry or making plans for dinner this is not the place to go.
I was in from out of town over the weekend and ordered a pizza to be delivered. It got to the hotel around 11:20pm and the whole order was completely wrong. I called back only to be left on hold for 45 minutes. When they finally picked up the phone (after midnight), the worker said they had my pizza and would deliver it. I waited up until 1am (their closing time) and the pizza was never delivered. Worst service I've ever had.
This Domino's used to be the best. My last 3-4 order experiences have been abysmal and its just completely inexcusable. Tonight's was the last straw! Won't be ordering here again. Waste of money.
Just ordered a pizza online, I’ve been wondering why it’s been stuck on the “prep” screen for so long. I go to pick up my order, and the restaurant is closed. Horrendous. You think that you turn off online ordering. But also the restaurant says it’s open until 1 AM?. False advertising.