Not the best Applebee's that's for sure. It's unfortunate because I like Applebee's franchise espically with all they have to offer. This one is just a little ran down and service is a little slow. The last time we went wasn't to bad but it's always hit or miss and most of the time it's miss... We really only try places like this every once in awhile to see if there has been any changes.
I placed an carry-out order and didn’t receive a correct order. I called Applebee’s and spoke to Shay (manager on duty) and explained to her I didn’t receive what I ordered. She immediately apologized and offered me a couple of options as compensation. One of the options she said she prefers, she asks her customers to consider returning in an effort to meet them in person to make good of the situation as well as in hopes we return as satisfied customers. After speaking with Shay, I realized she was the same manager I spoke with the last time I had an issue with my order. She took great care of then. I accepted her preference and when I arrived at Applebee’s, not only did she replace my order she made me feel welcome. Shay replaced my order with more than I received. I can not recall the last time, if ever, a manager handled this type of matter in this manner. Shay is personable and professional as a manager and possesses the epitome of great customer service. In my past and present experiences with Shay, she’s a “class act”. Thank you, so much Shay…keep up the great work!?
Love the service at this Applebee's the waiters are friendly and helpful the management was excellent mrs.black is a excellent manager great hospitality to the customers. I would highly recommend anyone please go this applebees in allen Park you won't be disappointed
No cars in the parking lot. Dined in with just 2 booths of ppl and no one else. Our server was Ashley. Ashley was the bomb. As she was our server, waitress, our everything. And Bartender as well! We had El Nino Margherita, The El Presidente.. Our go to was Ashley. Well Ashley was such an exceptional everything today she gets a+ service. We loved the drinks Ashley!! All the dishes were hot and fresh. Hot?and delicious. I will definitely be back for lunch she was awesome we had drinks we had appetizers and we had a great lunch to go. I can't ask for anything better than the service we've gotten today. Will definitely return when in the area. ??? ?
Great service from our server Kayla! We left one Applebees tonight and came to this one in Allen Park. I’m so glad we did. Kayla did a great job. The whole staff made us feel welcomed. Our food came out quick and was hot and delicious. Shay the manager runs a great restaurant.
One of my favorite fun places to dine in the Dearborn, Downriver Area. Alesha, at the Hostess area, always greets with a smile. Shay, the Manager, is amazing. She works the whole room, whether Hosting, running food or checking on tables. As well, kudos to all the Waitstaff and Bartenders and Staff. Applebee’s always has an awesome food and drink menu, with seasonal Specials and Drinks being featured. Would definitely recommend for a family night out.
Recently ordered curbside Togo and it was NOT disappointing! I usually never leave reviews but with everything going on I have got many lousy togo orders from other places so to get food that was hot, fast and CORRECT was satisfying! Lily was the young lady who helped us, thank you!
Had a party of 25 which half of the party was kids. Split us between tables and they handled us so awesome. Our two servers were amazing. Very attentive and flawless execution. Super satisfied of the service. The manager frequently checked in to make sure everything was correct. It was a great visit and great service.
Came in with a large group and had a great experience. Everything was super fast, which can be tough for a group of 25. The two server for our party were on the ball. The manager was super friendly and made sure we were taken care of. Food was great too!
Came with a large group of people to the Allen Park, MI. location today.....they were so accommodating! The staff was very nice and very helpful! The food was excellent and even for such a large group they were fast! They handled our group so well and were so organized! The manager was so on top of everything and she was right by thr side of her staff to help and coordinate! They worked so hard for our group and were great!!!!!! Thank you Applebee's Allen Park!!!!!! Definitely will be back!!!!!!!