I've never had a good experience trying to order from this location though mobile or for delivery. A driver informed us that delivery orders seem to be very low priority for the baristas. Some of the staff are nice, but others are very cold. Night and day compared to my experience ordering from the Soldiers Field Rd and Trapelo locations nearby. Will probably just stick to those in the future.
Some of the staff are Country Hating millennials who despise people who love our country .... I walked inside to retrieve my order while wearing an american flag mask and the woman by the name of AJ ( who's a manager ) had a look of disgust while she shook her head as she wore a BLM mask .....Pure IGNORANCE !!! The quality of customer service has definitely soured
I love it ! My favorite place to have breakfast.
Staff are kids making sound like in a kindergarten all the time (on a Sunday evening visit). Not ideal for work.
This must be the worst Starbucks of all of them, rude person named Avira. Unfriendly and very impatient girl. Hardly listened to what my order was and got irritated when I was taking a bit long to order. What happened to good customer service?????. How do you hire these young kids, don’t you teach them curtesy?. Will never go back to this store location. If I could give half a star I would.
Barista Abira, who also goes by AJ on her name tag, is quite a rude person and shouldn't be able to work in customer service. She had the nerve to look at me and my friend while we were speaking in our native tongue Turkish, and shout: "are you going to order or are you just talking". I'm not sure if she forgot her training all together, or was having a bad day but that behavior was very disgusting. I tried bringing this up to the store manager Julia, who by simply dismissing it, was obviously not going to bring it up with Abira. Reports have been filed, and I will no longer be visiting this location.
The rudest staff works on Sunday evenings. Although google maps says they are open. However, when we arrived there they were the rudest although that I was only asking a question. I don’t recommend this branch at all. Will call the manager and report this incident. You can’t workin costumer services and still be rude.
Very spacious atmosphere & friendly staff too.Best of all, I'd like to give a huge shout out to Robin for standing up to the plate by taking my beverage order for my usual decaf Mocha HOT after the intimidating older woman kept walking away when I was time-pressed to get to my afternoon S/S Peapod work shift in Watertown on MON, 11/1/21. Uh-oh!Beth Budner, Auburndale, MA!
Very friendly busy but nice people good place to relax and get a coffee and maybe a bakery item
I give this stars to Aaron, he makes the most perfect macha latte. He is very friendly and excellent coustumer services. I always ask for not foam and he was very attent to read the label, you made my day!