Subway

1077 Lexington St, Waltham - 02452
70 reviews
Sandwich Shop
(781) 373-5672

Customer service was the worst of any Subway I've ever been across the US. The Indian gentleman working on 11-18-22 was rude and short with us, despite us being nice and approachable with him. He did not make the sandwiches the way we asked and tried to rush us out. Both workers were at tables on their phones or talking to people when we came in, not actually do any work and acted bothered we came in. The manager obviously does not care about the poor reviews, hopefully the franchise will see them eventually.

Service and hospitality sucks at this store!And just don’t accept coupons without any valid reason.

Subway used to be way better, now they are ok not great ?.

Wish I give them less! First off they do not except coupons which wasn’t a big deal. However, 3 of us got the cut up chicken on out subs and all 3 of us had immediate stomach pains and cramps and it send is in the bathroom. So disappointed in this store and was not worth the 40 we spent on the food. WILL NEVER GO HERE AGAIN!!!!! Absolutely disgusting.

I was just in here and the older indian guy that was working was very rude and had a really bad attitude. You shouldn't treat paying customers like that. Especially when they're doing nothing but showing you respect. I will never return to this location.

I put send my wife to buy sub and she gonna used ten coupons the coupon expire on 11-5-2021 and the guy working in side tall she can used I don’t understand why if they sends the coupons is for used is not right ??????. I need to know what’s wrong on the place

Just ok....pricy bottle of water

Cheap. Bread with no meat or vegetables inside

I always liked subway but this place has lower customer service that usual!

Got sick from a sandwich I ordered from here about a week ago. Quality management needs improvement.