Dunkin'

1046 Wilbraham Rd, Springfield - 01109
65 reviews
Coffee Shops Coffee & Tea Donuts
(413) 783-2741

To whom it may concern.. but i can tell from the service that the employees at this establishment provide they don’t care. The morning crew is the worst set of human beings i’ve ever had the displeasure of having to deal with. They don’t care about anyone who comes inside.And it’s a select few, not everyone. The store manager has no backbone and she allows them to text, have headphones, and disrespect customers. As customers we are less than and that is not supposed to be the case in the slightest. I’ve been told to my face that I am just a customer and this is there establishment so how they treat me is irrelevant. This place needs an attitude adjustment pronto.

The WORST DUNKIN DONUTS EVER MY ORDER IS WRONG.I stop going to them.But thought I would give them another shot WRONG MOVE SHIFT AT 8AM WORST SHIFT EVER

Always great service. Love my dunkin crew

Staff was rude and very dismissive of a question i had over how my sandwich was made, cheese was cold.

Definitely the worst dunkin in town. Go to Starbucks Atleast they get your coffee right.

This is typically my usual spot to stop at. Lately is has been Terrible!!! My orders take forever even though I use the app 20-30 minutes ahead of time. They aren't getting the simple orders correct and the young staff there are totally scattered. They don't seem to have a clue as to what they're doing, or care, and are too busy socializing and gossiping. Today I used my app once again, and my order wasn't ready -after 20 minutes of placing it. 2 people walked in, placed their order and received their items immediately. After questioning where my order was at, a girl stated in the background "oh I had started to make that coffee but dropped it". Why not make it again instead of moving on the the other orders?? A 1/2 hour after placing the order, I finally got my drink...and it was Completely Wrong...Do Not Go To This Location!!!

STAY AWAY!! This place is terrible. I head to work about 2pm and had been stopping for a midnight coffee a few days a week. That was until I ended up getting a half inch of grounds on the bottom of my cup. I also had ordered some food and it came out cold, not even close to the portions it was supposed to have, or even made correctly. And yes, the drive thru is a disaster. The building is nice enough though. I hate to say it but, fire everyone and start with a new crew that actually want jobs.

This has to be the worse dunkin donuts in town. There are nothing but kids working there and they're rude. No type of customer service and no cares about their job.

Google says the place is open and lights are on but they tell you they are closed.

It’s pretty bad that I’m here trying to order some coffee and I can see people at the window but no one is working the drive window actually I can see them look over and actually hide to pretend that there’s no one at the store pretty disappointed nothing else I can say!!!