Chili's Grill & Bar

1175 Riverdale St W, Springfield - 01089
213 reviews
Tex-Mex American
(413) 746-8827

Nope won't return there ever again! Food was not hot at all! Even table across from us was saying the same. Server was overwhelmed, manager came over and ordered table across from us new dishes and mine. My wife's fries too. Fries came back hot, chicken crisps hot, but ribs looked like all they did was slap some sauce on them and sent them out. Luke warm at best. (More like room temperature) Even the table across from us said the same. Still not hot! Unacceptable!!! I understand server being overwhelmed with people not wanting to work still, but nights like tonight why would they want to work at a restaurant that keeps sending food back? The tablets at each table were even giving her troubles. She had to keep switching them around. Quality has gone way down! If it wasn't for the gift card I had gotten from Xmas I wouldn't have gone back from the last time I had bad experience there. What was I thinking. Should've re-gifted.

Victor is THE best waiter!!!! Excellent food, timing, service, and atmosphere. There to celebrate a graduation and he was super friendly and accommodating!!! Can you clone him?!!

love the food and the staff. it's always a good time.

great atmosphere and food.service so so

Ate lunch with my girlfriend on this visit.The server Victor was very attentive. The food tasted good. I was very pleased with the food and service and will be back soon.

Food was great ?? our waiter Victor was amazing, I need more Victor in other restaurants. Lunch $10 for my chicken fajitas ? not bad.

I came here with my brother and mom for dinner. I ordered the new England clam chowder and a lemonade. The food was ok and the drink was good. The waitress was nice to us. The parking lot was big with handicap parking and handicap accessible entrance. They have a computer thing on all the tables to let the customer pay for the meal on that small computer. They had a plastic barrier at the check out counter. No mask mandates. The floors in the front of the restaurant when you first walk in are kinda dirty. Also they do have a bar here as well. They do serve alcohol and non alcohol drinks.

Very nice bartenders delicious food!!❤ plenty parking.

This place was the absolute worst. First our waiter was terrible. It was not busy, but he never made it over to our table. The soup came after the meal. The meal was missing things and by the time we got the waiter to get them, the food was cold. They had no moist toilettes to clean your hands, so I went into the bathroom and there was no soap by any of the sinks, which tells me the employees who use the same bathroom are not washing their hands either with soap, especially during COVID. I will never go here again.

ToGo is absolutely awful, systematically it's a disaster, everyone has miserable attitude. Your told to be there at a certain time to get your food & it's ALWAYS another 15 to 20mins if not longer never fails. Never seen a more mismanaged part of a restaurant then this at this location. Their slogan should be changed you want to wait then we got you covered, it's what we do best.