It used to be that Boston Market was a sure thing. Real food. Good Service. Reasonable prices. Not anymore. Variety has diminished. Service is awful. Product availability is ridiculous. How do you run out of key items at the beginning of dinner on a weekend? Especially when it is now one of only 2 options on the menu. If you aren't going to serve other food, go back to calling yourself Boston Chicken. Then I'll know to eat somewhere else instead of constantly wasting my time going to this location, Boston Road Springfield.
Slowest and least efficient of any drive-thru restaurant in 15 miles. Expect to wait 20 -30 minutes even when there is only one vehicle in front of you. And they aren't even trained to acknowledge your presence at order window. You have to wonder if ghost run the place. 5 years ago this was an efficient well run chain. On the plus side, order takers and inside personal are polite and get the orders correct. I suspect poor corporate training and poor store management. Too bad, food is good for fast food.
This place used to be so much better in just about every way. The food was ok but not great, there were fewer vegetable dishes to choose from, and the atmosphere was very drab and in need of a facelift. The supervisor was very friendly and welcoming, but she was the only staff person who was.
Dirty dining room. BBQ bacon chicken was delicious but all the sides were cold and gross roasted potatoes not cooked enough. Manager to worried about his phone to help his employees!!
Ordered the chicken dinner for four using Activemenu. Everything was perfect and exactly on time. Will use again.
This location staff is checked out !! I have been coming to Boston Market for years and been a loyal customer for years but not sure what happen ! No service with a smile , food looks dry and I had to ask for utensils and napkins to eat in. My last time here.
Ordered chicken, wasn't ready (cooked). Waited 20 minutes since only Meatloaf available. Could hear guy yelling to girl at window, YELLING GET OVER HERE!Pulled into Stop and Shop to eat immediately (cuz I'm a diabetic). No butter for cornbread. Mashed potatoes drowned in Gravy, no gravy ordered. Mashed and Mac n Cheese we're both COLD! AND NO UTENSILS GIVEN! Luckily, I had a plastic spoon in my car. SO NOT WORTH THE $$$!!!!
I love the sweet potatoes with marshmallows ❤ I had with vegetables, roast chicken ? and corn bread ? ? ? The restaurant have catering for all occasions, family meals, single orders. You can add desert they have brownies, cookies, apple pie and more...They served lunch and dinner. Good prices and fast service. Clean place plenty parking.
We have been here 4 times in the past 6 months. Only one out of the 4 times did they have any salad. The southwest Cobb salad is delicious but I've only ever had it once. They always are out of something and the last time we went we weren't even given utensils! Food still tastes great, I don't understand why they can't manage this place better. Menu is hard to read and parking lot is the worst in the world.
The food is good, if they get your order correct and unfortunately the service is not so good. I've been there twice and both times my order was wrong.