Dunkin'

508 Lincoln Ave, Saugus - 01906
43 reviews
Coffee Shops Donuts Coffee & Tea
(781) 231-4961

Orders are always wrong, bad quality of food and bad customer service!! The donuts seem old, coolatas are watered down and stuffed mini bagels comes frozen!

Poor service, items were out of stock in the store and not updated on the app and was available on app to purchase. They were unapologetic and had no solution to offer. They were very snarky in their response and quick to dismiss me. Poor customer service is a major issue here and it can result In the loss of credibility in a business.

Its only fair to say that Dunkin is not anything special in fact the coffee is just ok food is hit or miss .bad service can destroy a business this location is doomed to succeed.

My morning coffee place, Medium Regular Hot. Fresh brewed coffee every morning

Old coffee and cold not fresh

Worst dunkin donuts ever. Never been treated so badly by employees in my life.Don't go here

Love it there, friendly staff

Local DD always friendly place and surroundings. Orders are fast and accurate and staff well trained and helpful when asked for assistance.

Great service and nice to support local business hit hard in the area of town near me

There employees that work here are absolutely incredible considering how often they have to put up with unexpected customer behavior