Over iced drinks. Quarter done nachos. Mac and cheese that tastes worst than raw pasta from the box. "Under new management" but serving worse food than a year ago. What the hell happened here. Burgers turned into rock slabs with no flavor. I'm atleast glad the fryer tells the cooks when the hell to stop cooking. Atrocious, and I'm nowhere near a food critic. It was just THAT BAD.
This BWW is the most inconsistent place I have ever been. Some days it's decent and then other days, it's just outright the worst service I could ever imagine. Last time I went, I placed an order online 40 minutes ahead of pick up. I show up to pick up my food and there's a huge line with absolutely no staff at the front. When staff finally did show up, it was some manager just screaming to herself and her wait staff about how they're not taking any more walk-ins, take-outs, or online orders. The restaurant is empty keep in mind. The staff proceeds to ignore everyone in line for about 10 minutes. No acknowledgement, no "just a moment please." Literally nothing. When the waitstaff does start helping people, he told the guy in front of me that his online order was not fulfilled and won't be because they ran out of take-out boxes and that they'd give people refunds. Found it the same thing happened to my order from 40 MINUTES AGO. I even called right after I placed the order to adjust something and the man who answered the phone did not mention ANYTHING about take-out orders not being able to be done. How does it take longer than 40 minutes to figure out you don't have any more take out boxes? The management here is literally so awful, you'd think it was run by monkeys. The very least they could've done was call the customers who placed orders and tell them they couldn't do their orders but no. They waited for everyone to show up and offer a refund.Just to kick off how horrible this place is, on one of their bad days, I ordered just 10 wings to go and came home and there was one single wing in the box. What a joke.If you want good wings and drinks, go to Hooters, it's literally one exit before BWW.
Really waited 20 minutes in an empty buffalo wild wings before finally deciding to call the waitress who walked past us 100 times without even acknowledging us at the table. Then when we get the food, the boneless chicken wing was smaller than the size of my thumb and still counted as one of my wings. When I asked the waitress about it, she tells me, "oh they are looking kind of small today... is there anything I can do for you?" Like get me another nugget that was sized properly? Who even green lit this plate going out?
I’m giving this location 4 stars because of the food and drinks are good. They are lacking service very bad! The bartender Jen is absolutely amazing. But the management is the worst I have ever seen! Paul the manager is absolutely careless! the bar tender is running around like a absolute nut and she is getting ZERO help from management! Corporate or whoever needs to help this place ASAP!
Just left this location without food after waiting for an hour to get 6 wings. Its a ridiculous managment. On a saturdayz they try to serve tables with one cook..When i got in, i was the second table so i still waited for an hour. When i asked for an update they said they had lots of online orders so mine wasnt quite ready yet.. so i ended up leaving without food and still got to pay $12 for a piece of pretzel..I really hope this place goes out of business
Came here once before was pleased. I don’t know what happened this time?. Asked for Garlic Parmesan flavored wings and got buffalo flavored twice, and was actually told that Garlic Parmesan and Buffalo taste the same! Since when?!! Sigh please do better
Zero stars would be still more than this location deserves. First of all it's not the first time but more like the fifth time that trying to get seated takes forever. There is never anyone at the entrance stand. I never complained before because I know that staffing and covid issues have destroyed the restaurant industry. However this my experience yesterday afternoon Friday 1/28 was absolutely ridiculous. My family and I arrived and were standing at tne empty host stand. Servers continuously walked right by us and purposely trying to not make eye contact or acknowledge us waiting. The rudest bartender (older with glasses) was really what put us over the edge. She had an Empty bar--- not one guest which makes sense because she's terrible and rude. She was walking around on her phone in her empty bar area. I finally asked her if we could be seated and she said "I'm the bartender!" The place was empty. No maybe 4 tables total and an empty bar. WE LEFT and will never return. Where was the manager-- never saw one! If your three servers can't handle a restaurant with only three tables in the dining room total (1 table each) then they are in the wrong industry. Your bartender takes the cake though. She's a disgrace.
I went there and they said there is 30 min wait so I gave my number and waited outside. I received a text message that I will be notified when the table is ready but I never got a text/call anything from them.I wasted 35-40 minutes outside and left.Never ever had a good experience in this location and this was too much. You make someone wait and do not response? Disrespectful !!
Big improvement in the wings!! Short staffed but the bartender did it all….Tuesday is BoGo wings and Golden Tee was POPPIN++++++++++++++
I normally love Buffalo Wild Wings, but I’ve consistently had issues with this location around takeout. The time you select during checkout is not honored, so your food just sits. As an example, I ordered for pickup at 8, and based off the receipt (and obviously by tasting) it was sitting for 20 mins.