Panera Bread

635 Merrill Rd, Pittsfield - 01201
140 reviews
Salad Soup
(413) 443-3200

Got the grilled Mac and cheese sandwich, and let me tell you how it’s was. Most of the sandwich had raw/really hard pieces of Mac n cheese, the bun was hardly toasted, and it was ice close. Do not recommend for anyone dining at this restaurant.

My microwaved steak sandwich was gross. Bread wasn’t toasted, soda was out of syrup and the most disappointing is how self service the store is. No human interaction.If I’m eating out, I’m paying for food and service. I don’t work for Panera and don’t want to feel like a counter person, a waiter, a buss boy, etc…Hire humans! Pay decent wages and for the love of god, bring back quality to your food.

Worst sandwich making, had to take apart ours and remake it ourselves. Waited 15 minutes for a cold sandwich. This place has definitely declined in service. Sad loved it, but will not be going back.

Just picked up a $15 (after taxes) “whole” Strawberry Poppyseed salad to go. Total rip-off!! Tiny portion, made even tinier by the fact that I asked for the dressing on the side. They packed them INSIDE the to go container, taking up even more space! Next time I’ll order “eat in,” and will use up 3 or 4 of their to go containers, or better yet bring a large, washable and reusable one of my own. Shame on you, Panera, but your customers (at least this one) is forewarned and forearmed!!Update: Just unpacked skimpy portion, and the lies keep piling up. Menu says “topped with toasted pecans.” Not a one to be found. At all. I’m generally a generous person, and get that there may be “supply issues,” and that you’re a chain restaurant apparently not in control of your own website/on-line ordering system, but come on already! Inform your waitstaff to verbally inform your customers of outages, offer substitutions and/or adjust price. And if they no longer know how to talk, at least put a sign up in the window (assuming someone still knows how to write?!) so that customers like me aren’t surprised to come home without the food they ordered, and paid top dollar for!

Good Panera! Was able to snag a quiet corner with a friend for a dinner to catch up. Food was quick, the text updates with food readiness is great, and the food is always good.

Tried there flatbread pizza wasn't too bad. Normally not my kind of restaurant, but I'll go back if they don't take the pizza off the menu. It is a little costly for the serving size though.

The 2 cinnamon rolls we got were both almost only half the serving size that we ordered.

Wayyy overpriced... I mean significantly too expensive. And I don't mind spending money for great food. The food is good tho. I will splurge when I want a healthier option of food. All in all is it worth it... I'd say not really, no.

Steak and cheddar sandwich ?No dessert was delivered but it was in the order and pd for. No straw for the smoothieCall and call to have them correct it and no one answers the phoneSo disappointed!I need to get a refund!

Kitchen sink cookie is AMAZING! I felt like a jerk for giving a bad doordash review, but I ordered 2, the driver messaged me saying they had none. But when I got my order, one of the cookies out of the 2 was kitchen sink. So it sucked I didnt get my 2, but I got one of 2, when the driver made it seem like they had none, so I made a bigger deal out of it than I needed to lolol The reason its a big deal they didnt have the 2 but let me order two, is because THE KITCHEN SINK COOKIE IS JUST THAT DAMN GOOD! LOL