Dunkin'

401 Watertown St, Newton - 02458
96 reviews
Coffee Shops Donuts Coffee & Tea
(617) 527-9688

Worst dunkin in the area. If you want your order to take forever, and be wrong, go here.

Toasted coconut donut & plain donut with butterscotch frosting, plus apple spice.. especially when they're warm. OMG

Busy at times but 5 stars for a dunkin

I love it. Stop by always.

The stuff was indifferent to the Customer and more interested in equipment. As for the breakfast sandwich on a croissant, I don't think I will ever buy it.

I got a Dunkin Energy Punch which is essentially just a monster with blue raspberry flavoring.The lady had me repeat my order 3 separate times, was rude, didn't speak good English, then when I got my drink it wasn't mixed and full of ice!I understand that employees are taught to put in alot of ice to offset the portions. But I literally watched them used 1/2 of the Monster and throw it away, opting to give me ice instead.This isn't like a coffee where not adding much ice means you use more ingredients, thus impacting your bottom line. The energy drink is a one and done, it doesn't get reused again, so why not give me the whole can.YOU sold me a drink that cost nearly $5, filled it with ice, didn't mix it, and when asked politely for you to mix it, I got attitude.I would give you 0 stars if I could.Avoid this place like the plague.

The Employee Ashton gave me a great experience. I mean the mornings are always rough seeing that others in my community goes in to grab a hit or cold coffee. But when it came to my order he made sure mines was dealt with care❤️❤️. I REALLY APPRECIATE IT Ashton THANKS TO YOU I ENJOY MY MEAL ? AND COFFEE ☕️ !!!!

As much as I've had fond memories of my early Dunkin' glory days in the early 80's (i.e. Boston Cream donut & baked CHOC Chip cookies, respectively), I think Dunkin' is quite way behind the times & both of my recent beverage (i.e. Cocoa Mocha) & donut orders (i.e. Glazed CHOC donut instead of glazed CHOC stick earlier last month @ 49 River ST in Waltham) were really messed up which was very darn aggravating.Ditto for my Mocha lattes frequently splattering out @ the above latter location late last month citing a lack of those cool insulated sleeves like @ Starbuck's.So, it's very unlikely that I'll ever return there again whatsoever since I'd prefer to take my smart spending habits elsewhere (i.e. Starbuck's & Caffe Nero, respectively).Anyway, thanks for your kind attention to this matter. Beth Budner, Auburndale!

Great location. Very clean. Efficient and polite staff. Recommend.

This is my local DD and I don’t hate it usually. I typically go in the AM but I went around 7 last night and had a horrible experience. I showed up and the only person working was on the phone complaining/using foul language describing a recent customer. Then I asked how she was and she just stared at me. I placed my order, which she recited back to me, incorrectly and I corrected her. Then I got my sandwich and hot chocolate and left… both of them were not what I ordered and when I collected them and left she didn’t say a word and scoffed at me when I said have a good night. I had half a mind to lay into her about it but it literally wasn’t worth my time. This woman is incompetent and should be let go immediately. I will be reaching out to corporate about her.