Update to my last review.Visited today and not sure why the only person working today felt the need to take out her bad day on the customers. She was extremely rude. Did not turn around or stop what she was doing to take our order. Took the order with her back to us. Then proceeded to slam the doors of the food cabinets as we ordered. She was obviously in a terrible mood and had a scowl on her face. The sandwich that I always order tasted disgusting. Parts of it cold and others were kind of warm. She probably heated it up for about 10 secs.The Newton location was wonderful the first time I visited. If I ever come here again and she is at the counter, I'll just leave.Disgusting service and unacceptable attitude.I visited two different locations and while the food was great at both, I can't say the same for the attitude of the employees. The first one in Newton - the staff was welcoming and amazing! I may have never visited this location if I visited the other location in Dedham first.Newton was not as packed as Dedham so maybe the staff wasn't as stressed out as the staff of two in Dedham was due to the constant flow of guests through the door.Dedham's staff assumed we were ordering to go and when my husband corrected him, he barked at him, "it would be nice if you mentioned that earlier!" That was so unnecessary. How about you ask and not assume? We are from out of state so we are not regulars. I'm used to being asked if it's for here or to go before preparing the food.The food was good so that helped. We were there for business and during the 30 mins or so they we were there, the line never ended and at one point was out the door.Please have more staff available at the Dedham location especially on a Saturday. Obviously, it is popular because the food is actually very good. I'll probably visit again but will make sure I state that it's to go!
Great coffee and snacks, cozy environment to work or study besides some metal chairs. Only downside here is there’s barely any outlets anywhere :(
Great coffee, cool atmosphere and very nice employees.
Environment okay. Smaller than other locations. But full price for coffee refills? Better off next door at SB...
Excellent espresso drinks along with regular coffee and snacks. Almond milk, oat milk and stevia available.
Gotta say, not impressed. I ordered a iced coffee with caramel and almost spit it out. It tasted like medicine! I added multiple creamers and sugar to get the taste out but it didnt work. Anything would have been better!
Rude staff. Coffee was consistent as normal
The girl working today at 6:51. It was very inappropriate!! It was my favorite place! So shocked!!
Couldn't get any studying done. The employees kept yelling to one another and then kicked us out telling us they are closed.
NAUSEATING!!!! Time after time they continue to fail in service and attitude and speed. They have no system in place, who's who, who's job is what, just chaos, bazar, dysfunctional service which slows them down tremendously. Barf on the employees' attitudes, every one of them, especially "Arianna", snappy, rude, commanding to customers who pay her paycheck, and to customers who don't even ask for much. She's simply untrainable, and clearly they're afraid to even talk to her, never mind properly train her or even getting rid of her. She makes the whole place STINK. Screw the brand and this location. Save yourselves an Agitation.