First time here in about a year (may 23rd 2022), came inside and the menu was out so I had to look at my phone if I wanted to compare pricing and get something more than my usual tender meal I’ve gotten in the past. With some online discounts I was able to get enough for 3 people with large drinks and 4 sides for 25$ so pretty fair in my opinion. I had a 15 minute drive home and the food was still very hot and crispy, whoever the cook working this dinner shift deserves a dollar raise at minimum!
This occurred at the Cogeshall, New Bedford. MA location.Ordered 2 piece all white spicy instore. Paid the extra charge for all white spicy. Should have been breast and wing. Woman that took order and $$. Turned and packed order. She immediately handed me order. I asked this is all white correct? Yes!! Exasperated that I had asked. Ok I opened and looked in box. There was a leg and a thigh. I had pulled back breading from chicken yup definitely thigh. I called her back. Showed order and receipt. She told me i didn't ask for all white. I showed receipt again. Again eye roll and took chicken I had touched from box and returned to be cooked chicken. Ewww. Chose a breast and put in box with the leg. I looked at 2nd piece and once again it was a thigh. Noticed didn't replace leg with wing. I asked for supervisor as obviously a training issue. Maybe she wasn't able to see the difference between breast and thigh. Waited as she ignored me and took new customer. I asked another emploee for assistance. Or for supervisor. Was told it was to busy cone back later. I said ok just correct to what I ordered. Original person who took order told me it was my fault as I didn't order all white. I eas still holding receipt showing what i ordered. I was done!!! I asked for $$ back. Supervisor was out front and asked what was wrong. She had been standing there the entire time. So rude then told me it was my fault chicken in box was wrong. I was buying this for my 89 year old mother as a treat, She was in hospital. She doesn't eat dark meat ever.They told me no $$ back as i was at fault for being wrong chicken pieces, dark not white meat.So if you get chicken that looksclike someone was touching it. Or took a bite. They most likely were.
I want to share and show recognition to shift leader Kat and her team on Saturday April 16th 2022! Not only was it a busy Easter weekend but overall a busy day for Popeyes! I called Kat to place a very large order of chicken tenders for my daughters first birthday party! Now I only did this one time before last year for my baby shower which I would like to mention was also a last minute order and not a usual daily order that Popeyes to forfill! Kat, D and her team worked as a team, organized and fast to make sure my order was successful and that I was satisfied! Well ladies I very much was satisfied! My guest enjoyed their food, I was pleased to have my order fast hot and fresh! I want to give a huge thank you! I hope this review reaches shift leader Kat , D and team!
awful service. girl on ordering kept interrupting us, didn’t give us a dr pepper, made a point of saying we had to pay extra for the bbq sauce, and then didn’t give us any sauce. ridiculous and rude.
Went into N.B. Popeyes a few times before this review - Customer service was great, menu is a little lackluster in my opinion. Chicken sandwiches are king and mac and cheese sides are queen :-)Besides the Chicken sandwiches and maybe the tenders and popcorn shrimp, the Colonel's offerings are much nicer - again just my opinion.As said before everyone in the front-end was super friendly and one of my better customer service experiences in fast-food. Tells me the AGM and GM are on the ball and hiring good people!
Food was excellent ,clean .and if the girls behind the counter taking the order had been a little more polite I would have given a 5 star.
Came to Popeyes because KFC was closed. The staff were friendly and the drive thru experience was fast however, the food was not good for me. Everything was fresh, but the chicken is very greasy and honestly bland. I was underwhelmed, first time at Popeyes, won’t go back. Most of my food wasn’t consumed
Very slow. I went inside. They were taking all the drive thru customers first. I was the only inside customer. I had the Mild tender meal. It was good as usual. Not much of a variety of soda. Must be on a container ship in the Pacific Ocean.
The teenager at the Drive thru was extremely rude. Me and my grandma went because we love the food but this is the third time we went and were treated Very bad. The teenager taking the orders was yelling at us and laughing at my grandma for having an accent and not understanding the girl. Even i who btw speaks English could not understand this girl. Very disappointed
Had difficulty with ordering. The didn't seem to know what she was doing but 4 stars came from supervisor stepping in and making sure everything was okay. Order came correct.