Constantly getting orders wrong for the last 10 years. Every time I try to give them another shot, it’s the same thing. Is it that hard to add bleu cheese to a salad??? Apparently at Giovanni’s Methuen it is! No matter what the order is, it’s always wrong! The best part is, when you call and tell them the order is wrong, they are rude and inconsiderate. They offer 10% off the next order….GUESS WHAT, THERE WONT BE A NEXT ORDER.If there was an option for -5 stars I would click it.. they should be embarrassed.. DO NOT ORDER FROM THIS DUMP!
Staff was incredibly rude when asked to fix a mistake they made.We ordered dinner from Giovanni’s Methuen to celebrate Mother’s Day. My child is allergic and we specified no bread for their food. When our dinner arrived theirs had bread on it, so I called.At this point, the person on the phone tried to blame door dash, despite them not making the food. Moreover, if they don’t want to be responsible for the food they make for door dash orders, they can choose not to make money from these orders. Next, they told me that when the door dash driver arrived they saw it said no bread, but decided not to fix it because they would have just pulled the hot dogs out of the buns and figured we could do it ourselves. They pretty much told me, had they tried to fix it, they would have taken the laziest approach possible and still didn’t do that. Finally, they tried to blame the friend who ordered dinner for my family for not specifying why Giovanni’s was supposed to make it the way it was ordered. The message was, “anyone but us is responsible for the food we make.”When they finally decided they would deliver a new meal so my child could enjoy a special meal with us, the man on the phone acted absolutely exasperated when I provided my address. If either of us had reason to be upset, it certainly wasn’t the person who noted our order and decided it wasn’t worth making correctly. With so many other places to get great take out, we certainly won’t be giving this spot any more money. What was supposed to be a special treat for Mother’s Day turned into me arguing with a rude man to get my kid the meal we paid for.
I got a good amount of food for just the right price and you can get anything from salads to pizza and hot and cold subs and wraps
Ordered a small calzone and once I got it, it was the wrong one. Called them and told them it was wrong then was told to wait over 40 minutes to receive the correct order.... not happy
Excellent food, hot and fresh... Staff is attentive and helpful. Always friendly.
Sunni is very nice on the phone! He gets the order right every time! Thank you! You make my life so much easier every time I order!:) From the Steak salads & Chicken salad ? ?
Lately this place has been a disaster . food i order for delivery comes cold and takes years to come i guess the delivery guy thinks his in Miami driving around town taking his time . always have problems with my order . person that takes the order i guess they have millions of pounds of wax in there ears because they dont know what your ordering and cant hear you. if i can give it a zero i will. bye Giovanni no more buying from there.
Great service. Been coming here since 2013. Love their salads and their house dressing some sort of creamy Italian... So good! My friend used to get the steak bomb and love it too!
Excellent pizza and other goodies. My to go place when I'm in the Methuen area. Love the crunchy crust on the pizza!!
We've been using Giovanni's for years to pick up a quick sandwich or pizza for dinner what to provide catering for larger events at our home. The food is always perfect and the service is always timely