I'm a regular at this location and have been for years. I've been going to this location longer than their staff has worked there! This location went through almost two entire staff changes over the past year or so and I feel that they now have got a great team working there. The staff manages to behave in a professional manner while maintaining a warm and friendly atmosphere. If a mistake is made they correct it without any issue and treat you well. 10/10 definitely recommend going to this location for your Dunkin's fix.
One of the better Dunkin in town in terms of service, but also one of the most inconsistent and prone to mistakes. I can’t tell you how many times I’ve been verbally confirmed my order, only to have it put into the point of sale incorrectly. I also can’t tell you how many times it’s been put into the point of sale correctly, and I’ve still gotten items made incorrectly. The biggest issue here may not even been the point of sale, it may be Dunkin standards and practices as well their technology. I often modify sandwiches and wraps to have white cheddar instead of American. It tastes better and doesn’t cost any extra! However, many times, even when the receipt and bag label note the change, the sandwiches still come with American. Heck, I’ve even ordered sandwiches that come standard with white cheddar and still get American cheese, and that shows the lack of care that goes on here at times. I’m not saying be perfect, nobody is, but the quality control of the product I’m getting seems to just not be there. Coffee has a tendency to be double strong or watery, it’s just a consistency issue. The service in general is fine! I’m always greeted with a smile, the folks seem to be happy, it’s just the issues on the sandwich line that seem to be great for a couple days/weeks and then it’s back to the old ways and inconsistency.
Re my trip to the Dunkin' location on Maple St. in Marlborough (on 1/15); takeout visit to get coffee & a treat; ordered a holiday blend coffee that ws advertised for $2 - but charged $2.50! Added 2 donuts to my order - that came to almost $3! Altogether my order for 1 med. coffee & 2 donuts came to over $5.50!! That's an outrageous amount for a medium-size coffee that was promoted to cost only $2!..and two donuts almost costing $3 is also an outrageous amount for essentially "frosted dough"!! No visit to a coffee/donut shop should set you back ~$6 for 3 basic items. Prices at this location were 'too high' and promoted items (coffee) were not charged at the advertised rate! Service person was not helpful in ensuring my satisfaction or making sure I was charged correctly. Extremely disappointed with this Dunkin location!?
Easy to get in and out of. Nice service and good selection.
Their coffee is always good and well prepared.The corn muffins delicious...besides other pastrys and breads.Its a busy place...sometimes we have to wait in the line...but worth.
My coffee was perfect!!
Went in this morning..only person standing at the counter to order.. absolutely no one acknowledged me for 5 minutes so I left. Would much rather take my business somewhere else. HORRIBLE SERVICE!
Stopped in Sunday 9/12/2021. Ordered an iced coffee, shot of FV, skim milk 3 Splenda, and a power breakfast sandwich. Pulled up to the drive-through window. Coffee was wrong they used cream, not skim. Handed the coffee back stating it was wrong, asked for the correct drink. This seemed to stop the employees in their tracks. Waited a bit, the window opens asks if we paid, hands me a bag with the wrong food order. At this point I am a bit frustrated. I drop the bag back on the counter stating the food order was incorrect. At this point the employees are getting flustered as I see them rushing around. Then I am handed the SAME coffee I returned. Again I tell them it is the wrong order. Now I am confronted by one of the employees telling me not to be rude as they had a long line of cars! If you got my order correct there would not have been a line. At this point I have been at the drive window for 10 minutes. Finally the manager comes and asks what the problem is, I tell her the order was wrong 3 times, another employee starts to join in saying I threw the food at them. I ask for a refund, manager says come in! Nope give me my money back. Horrible customer service at this location.
Not impressed. I went there and ordered an Ice Latte today but their printer wasn't working right so apparently they just guessed what drink I wanted and gave an iced coffee instead. If you don't know, ask the customer or look on one of the many screens that have the drink on it.
The rudest customer service I’ve ever experienced in my entire life