I’m a huge fan of Chick-fil-A and I eat at different locations all over the country. I come here for the great service and polite employees. Usually a breath of fresh air after a long day of work. Tonight was different though… I wasn’t greeted in the drive through or when I arrived at the window to pick up my food. The young lady taking my order was short and kept interrupting me. ( felt like a McDonald’s drive thru) When I pulled around another young lady said “what’s your name?” Then told me the amount due, and went to hand me my bag and I asked for sauce and she seemed aggravated. She then handed me my bag and turned around and never said another word. Not the usual amazing service I expect when visiting Chick-fil-A and I will not return to this location.
The Market Salad, on WW it is only 5 points without dressing
Dirty, no paper towels in the men’s room, no one was cleaning or checking on tables, kid indoor play ground is now a storage room and for staff items. They gave us half our order. This was not like all the other Chick-fil-A restaurants. No worker was wearing a mask so why was the kid play ground closed?We were let down here. We have been stopping at these restaurants from Maine to Texas and now back. This was the biggest disappointment from service. Definitely needs new management.
Super busy when our family of 8 stopped in for lunch. Line moved pretty quickly (we were inside.) the person taking our order kind of seemed like they didn’t care to be taking our order. We got our food quickly with a missed item. When I went to retrieve the missed item I was asked for the receipt (that was never given to me) and told it was in the bag. I went back to find it in a bag (it wasn’t there) and returned to the counter. The staff member who seemed to be responding to me put their finger up as in to wait while they served a different customer in the dining room but instead of returning to me at the counter they went to my table to look for where the receipt was (someone had stapled it to the side of one of our kids meals.) it just felt very negative as I was standing at the counter holding a squirming baby and had I not been paying attention to the person assisting the situation specifically I would’ve been left standing there looking like an idiot while they were off trying to rectify their mistake digging around our bags at our table. Otherwise a pleasant experience, food was good and restaurant was clean.
Apart from the young lady upfront taking your order; they need to reevaluate their customer service workers. The young man from the "black box" was rude, his tone was harsh, rolling his eyes just because I asked for my receipt. The other young man who gave me my food were equally rude, gave my a nasty lemonade (I don't remember asking for extra pulp with my juice, couldn't even finish it) gave us only two sauces for a $73+ order, gave me an attitude for again asking for him to give me my receipt. They really need to change their attitudes, acting like they are doing people a favor by giving them the food that people pay for.
I love this Chick Fil A. The staff is super friendly and provides phenomenal customer service. The food is always delicious. They have the friendliest staff of any fast food establishment I’ve ever visited. For those who didn’t have a great experience I’d say give them another chance because this is the best location I’ve visited. Sometimes it is extra busy yes but it’s worth the wait.
Ordered a meal( spicy chicken sandwich, waffle fries , vanilla shake) drive through. They gave only shake and no sandwich !when I realized, I drove back and they apologized - I had to park and go in - took my bag After I drove away - half way home I realized they forgot waffle fries! I could not believe it . How could they run such an incompetent business! I called the manager who promised to call me back from store / never heard back . Very very poor customer service . This place should be shut down .
Absolutely awesome! Very polite, clean dining room and always provide enough sauce! Can't say enough good things.. fresh hot food!
I ordered a chicken sandwich meal and a 3-piece tenders meal, they forgot one of the fries and gave me a diet coke that tasted like water. I gave two stars just because the chic-fil-a sauce is so good.
The team is super friendly and the food tastes great! Chick-fil-A creates a fun place my family loves to visit.