7/2/22Warning all customers - Unethical Pricing Practices - Buyer Beware - incorrect menu prices in drive through and they do not honor the posted prices!The prices that they were going to charge me were at least 12% higher than the posted prices. I brought it up with the drive through employee and he just shrugged it off as if it didn't matter.It matters. It's about trust, brand name, and customer loyalty.This is not only unethical by surprising customers with higher bills than anticipated but it is likely illegal and against Massachusetts General Law, Part I, Title XV, Chapter 94, Section 184CI will be contacting corporate, I will be reporting this restaurant infraction to whatever regulating body takes care of this in MA, and I will be getting a hold of the BBB. This needs to get corrected asap.
Lynn gave great customer service. I had a great lunch with my sister. :)
We are here visiting a few colleges and soon as I saw that Friendly's across the street from our hotel I said I will definitely be going over there to get me a Reese's Pieces sundae! I miss it so much. They use to have one in Dayton really close to our house and as a family we would go up there for dessert! I have not been to a Friendly's in sooooo many years. The sundae and the service was perfect! This made my day, I was so happy!?
AMAZING! Loved their new additions to the menu!
This is definitely the best Friendly's I can find that is still in the area. New menu items have been good. Staff are helpful and cheery every time I've been there. It isn't the closest Friendly's to my house, but it's the one my family keeps going to.
Had the best waitress ever!! Stephanie was very attentive and made our meal so much more enjoyable! Will come back just for her :)
Worst sandwich I have ever eaten at Friendly's, and I'm not likely to go to the one on rte. 33 again. At $9.99, I would expect a fair amount of cheese in grilled bread with chewable crust ... not this time the crust was hard, and there was a small amount of cheese.
Steph is one of the bright spots at this location! I’ve recently moved out of Chicopee but need my Reese’s Pieces sundae so I try to make it a point to see if she’s working. She’s personable, kind & attentive.
Surprisingly, this place has maintained the old quality and feel of what Friendly's was, unlike most in the eastern MA restaurant locations I used to frequent.Perhaps because corporate office isn't too far from here, I dunno, but I was impressed. ?This place was clean, had l responsive staff and the food was well prepared.I really wish all other Friendly's locations followed this site's example.Keep up the fantastic work!
Horrible experience. No one was watching the counter. Door dash orders were pulling up while drivers were gathering in the lobby. Absolutely no management or organization. The manager is ridiculously unprofessional. My friend who had to wait 30 minutes for one milkshake was treated appallingly by the rude manager. When asked about it, Instead of apologizing for the long wait, she ripped her receipt away and gave her cash back telling her she'll go to her job and tell her how to do it. Over the top reaction. Trying to look cool infront of your younger employees instead of handling the situation like an adult, really mature. Grow up.