Don’t order delivery or preorder, missing a cookie. Then tried preorder, same thing happened, paid for 8, received 7 and order was 15 min late.
If I could give 0 stars I would. I got raw cookies and the girl with braids and box glasses was on her phone taking my order and of course she messed it up. It was completely unprofessional I’m calling corporate tomorrow morning and demanding a refund. They didn’t even know the stock on their own cookies, the other employee was touching all over her face without washing her hands after. They were yelling and laughing not paying attention to customers and using profanity. I should never have to deal with something like that, if you’re having a craving your better off going somewhere else because these people don’t value your time, money nor experience!
The best cookies, amazing service (thank you Jackie for the suggestions) ! Don't just get one because you'll regret it back home.
Go there alot...the cookies are amazing when you get them just out the oven...but what makes it even more entertaining is one staff member in particular..might be a supervisor or manager..his name is De'Vaughn..and if you ever have the chance to hear him and his voice describe the cookies??? OMG!! ?He make the cookies tatse even better before you get to eat them..him and rest of the staff must truly love there job...or all those delicious cookies ????????
The customer service was excellent. The cashier was very friendly. I end up trying a cookie sandwich I chose oatmeal and peanut butter cookies and some strawberry ice ice cream. The cookies were warm and fresh. It was perfect indulge treat. I highly recommend for dessert.
It never occurred to me that someone might want a late night snack of cookies but I was definitely wrong, especially if Insomnia is around. Their cookies are fresh and delicious and they have so many options to choose from. You won't regret your decision to check them out. There were some vegan and gluten free cookies on the menu, as well.
This was the biggest waste of $42 and 2.5 hours of my life ever. Cookies were hard and cold by the time we got them. Literally nothing redeeming about this experience.
I’d rather be poked by 800 chopsticks than return to this location at 10pm on a Saturday night. The employees were slow, incompetent, texting, lazy. Two workers chatting, one worker unable to even scoop ice cream. One would think you’d wanna cook threw customers to get the most profit, but no, in 45 min these employees serviced about 6 kids. Shame, disgust, punch me in the cookie already
I came at the store at 1:08 am and the worker told us that they are closed but still served to two other customers one was Asian and one is white. This is discrimination and this is disrespectful. I’m all the way from New Hampshire. I had never been treated so disrespectful. He told me that he couldn’t serve us but still served the other customers.
I walked in and brought some cookies ?No problems, cookies tasted pretty good but little expensive ($2.50 for a classic cookie) pretty fast service, but the place was empty at the time (7pm on monday night ?)