Worst meal and service I e had in a long time. Normally I don’t write reviews but felt it was necessary. We arrived for lunch today, restaurant wasn’t crowded but waited to be seated. There was 3 of us, my wife, son and myself. We waited 10 minutes before our server came over, we put in order on for chips, salsa and queso, we also put our meal order in at the same time.20 minutes went by before our server brought out chips and salsa.It was another 35 minutes before our food came out. A different server brought my sandwich with no fries and my sons Buffalo tenders with no fries, my wife’s chicken fajitas didn’t come out. Server then brings the fries still no fajitas. 10 minutes later fajitas come out with no tortillas or the sides to make them. Another 10 minutes went by before tortillas came out and sides.Server at no time asked if we needed drinks or asked about anything.Buffalo sandwich I got probably was the saltiest sandwich I’ve ever had.At this point we asked for the check and left.Might I add, the bathrooms in this place were gross.If you’re in Braintree go somewhere else and don’t waste your money at this Chilis.
Highly recommended. The waitress (Nicole) was super friendly. Grade 10.
Food is pretty consistent but service is hit or miss. Had a waitress the other afternoon, she had 4 tables including ours. Waiting tables is a tough job I know bc I've done it. However, she couldn't have cared less. It was bad, like BAD. I'll say no more bc it's tough out there now and I understand restaurants are thirsty for workers, but they should be a little more selective about the people they hire.
Chilling has fallen hard. It's basically burger King quality and the service just try their best. The problem is that they need to reinvent the concept. It's practically self service fast food at a premium. Disappointing to say the least.
All the food is delicious, great attention from the crew, the prices are affordable, recommended!
Love this place but the last two times I ordered. I asked for no sauce and they put it in there. I have an egg allergy so it's a big deal if they put it in because sometimes it's leaking out the container. I had to throw away half my fries because of that.Update 2022- I dined in, it was nice. NOT alot of people due to covid. But my waitress had to tend the bar and wait the tables it was alot for her I would think. But she did a good job.
Sadly disappointing☹️ The Braintree Chili's used to be clean with consistently good food and service. Sorry, but it is no longer that way? Our chili was served at room temperature. The waitress barely placed our food on the table, turned and screwed! We virtually had to serve ourselves! We will not be returning to say the least. As for our meal, it wasn't worth it! R.I.P, Chili's!
Had a family gathering at Chilis, and had a great experience. Our waitress Christin (sp) was phenomenal. She was very attentive to all of our needs. She had an outstanding personality to deal with our group of children & adults. Christin (sp) made our experience delightful.
Good food. Waiter seemed new but trying. Over all good night.
Have not been to this Chili's in awhile. Went there with my sister last week. We have always had a good experience at this Chili's. The hostess seated us right away. Our waiter was fantastic and very professional. He was very attentive as well. We did not have to wait very long for our food to come. The food was great.