We ordered Pho after returning from Europe (pho suits the soul after long travels) and unfortunately it didn’t smell or taste like Pho. Disappointed.
I love this place sooo much. If I'm having a bad day, I make sure that I go here to brighten it up! Their Pad Thai is fabulous, they make things soo flavorful with the right amount of spicy. Even my husband has found favorites here!
I have always enjoyed this place. I heard there was new owners.. I should had read all the reviews before going there..(I read that I was not the only customer they have done this too ) the service was slow, rudeness and disrespect to my 83 yr old mother... when the bill came I noticed that they over charged me $ 20.00 . When I questioned why; they responded by saying that prices had gone up. I said , the menu you gave me didn't disclose the different prices.. After asking to speak with the owner or manager, I was told "incase I have not gone to the store lately, food cost more! I responded, you should had advised me or you should have not given me a old menu. Instead of rectifying the bill or apologizing for the misunderstanding they made us feel as we were wrong. They tried bullying me and rob me,, That I should pay , get out and never come back.. I called the police! I told them that I was not going to pay and that I was going to report them..They gave me a different bill and then became more disrespectful, threatening to call the police..I told them;don't worry, I already did. Then they threw me and my 83 year old mother out ,CALLED us the "C' word , that we should not go out to restaurants if we don't have money to pay.. We went out and set in the car while we waited for the police to arrive.When they finally arrived they accused me of being the bad guy, they didn't produce the original bill...The police recommended not to come back, to tell all my friends what they did so that's what I'm telling everyone... THEY ARE THEIVES, DISRESPECTFUL TO THEIR CUSTOMERS (YOUNG / OLD)! I will also be contacting the BBB, and the news reporters, salestax office...! TO YOUR RESPONSE: your attitude, rudeness, not disclosing that the prices were not updated yet AND NOT DISCLOSING ITWAS THE ISSUE.! To be told pay and get out .TO SAY,, that's what my boss says to charge , TO SEE YOU, the owner sit and ignore the issue till I spoke to you in spanish, the way your employee saying don't I have anything else better to do, to pay and get out , and to never come back.. TO USE the "C"word to 2 females , one a senior adult ! I refused to pay the 81.00 because YOU SIR, said " incase you have not gone to the store lately, prices have gone up.. YOU SIR, did not give orders to reduce the bill to the menu prices till you heard me on the phone speaking to the 911 operator , That's when I said No, its to late. We will let the police settle the bill. YOU SIR, lied to the police and told them that there was only one bill, that I was the bad guy, the way you paced and stared me down while my mother and I set outside in my car. THAT your employee took pictures of my license plate as if we were the criminals.That you almost physically threw us out and scared my mother. It was her birthday, ! SO SIR, I had more then 81.00 in my pocket to pay.( I showed the police officer that stayed outside your business. YOU SIR, created a very unpleasant situation.. MY family and myself were regular customer, for years to the previous owner ; that I choose to not go to Orient heights and eat over there instead, was my mistake... No SIR, my complaint was not about money I lost, it was about the way you handled the situation. You're mistake for not training your employee (daughter) properly; taking 5 minutes to adjust the menu prices ( which it looks like it has been more then 6 months, cause other people posted the same complaint) So SIR! Tell your waitress (daughter) the next time , not to tell her customers " it's so sad that you don't have nothing better to do" and to tell customers that the owner is to cheap or lazy to place a sticker and hand write the prices on the old menus!
I always buy here, food is good but portion lately is very poor, and they forgot to add some ingredients…
The best Vietnamese food in East Boston, everything is good! My favorite thing to order is the Pho Satay with coconut milk added!
The best Vietnamese food in East Boston, everything is good! My favorite thing to order is the Pho Satay with coconut milk added!
I read the reviews online and thought to myself, let’s go try this place it looks good, but I’m going to tell you the honest truth. They give you a menu that doesn’t list the actual prices, they say that at the end of service when you realize why the bill is so much money, I asked the waiter and the guy pointed to a menu that’s on a table on the other side of the restaurant and said to us the real prices are on the table…. I thought to myself why would he give us a menu with the wrong prices!!! The soup wasn’t authentic Vietnamese pho, the dumplings were ok. We confronted the waiter about the prices and he brought out the owner which then argued with us instead of coming to a conclusion. It’s was all bad!! Before they sit people down they should let people know about the real prices instead of waiting till after everyone ordered!!
Grilled meat dish I got was very good and a good-sized portion. Will try their canh chua next.
Good food at a fair price. Excellent experience and staffs were nice.
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