Food is good and the customer service is excellent!!! Everyone there is very friendly and accommodating!!!
Ordered a food delivery at 6:37p, the app scheduled for 7:42p and said “delivered”, the food had in fact NOT been delivered. I called this establishment to find out what happened to my order and JOHN the employee offered to cancel the order after I waited an hour and ten minutes (on hold) for my order. Employee refused to compensate me for this inconvenience. Good food, bad service. You’re better off walking in the store and waiting an hour to place your order and another hour to receive your meal. After my call, my order was canceled by JOHN without my consent. Terrible customer service, 0/5 stars.
Phenomenal food. Rivaling the best Mexican I’ve ever had.Hilariously slow service. I shouldn’t have to wait 20 minutes for a burrito, especially with seven people working. Service is slow in part because the menu is too large. Pricing structure also doesn’t make any sense.
My two daughters and I loved our experience here. The vibe was so vibrant, and Happy. Great service! The food was outstanding and very well put together. My style of authentic Cultured food!!!
Great food, very good, nice staff. A little pricey, but trust me it's worth it.
The food was very tasty and good portion very authentic and a great value.
The food was very tasty and good portion very authentic and a great value.
I ordered food online from the Hyde Park location this evening at 6:21PM for pick up. When I arrived at 6:35PM I checked in to see if the food was ready (Burrito, Yucca fries and Tres Leche). I didn't leave with my food until 7PM and that was after I had to approach the cashier again to see if it was ready because the counter was full of completed meals to be bagged. I was irritated that my order had been sitting on the counter while a restaurant full if customers watched 4 people (2 cashiers, cleaning lady and food preparer who stopped his job to help them) wipe up a spill at the the juice station and slow moving cashier took her sweet time filling toppings that could be done by the food preparers who by the way were moving fast and completing orders. All the while the phone continued to ring off the hook and no one rushed to pick it up.The cashiers defintely need to learn to prioritze their efforts to serve customers. I never have this issue when the male employers work the registers, only the females, especially the one tonight who seemed too cute to actually exert energy to do her job. Too concerned with fake eyelashes, fake nails and hugs from the cooking staff. I understand these folks are frequently busy however at least get orders out that are ready. This is how ytou lose customers.
The food has been great. But YOU MOST CHECK YOUR ORDER BEFORE LEAVING. 3X out of 6 I've gotten wrong or missing order.
Food is a bit pricey and I wish I had gotten more guac with my order (which costs extra, too). But it tasted really good! And I enjoyed the decor of the restaurant.