The food could’ve been a lot better. I think initially when I drove by thought it was closed because they had their open sign off. When I saw Someone walk in and I decided to check it out and see if they really were open and they were. All I asked for was a medium pepperoni pizza and usually I wait about 10 minutes and they’re done it was approaching 35 minutes and I think around the 20 minute mark I actually asked to see if they were still making it because they didn’t seem busy and to my knowledge it was only the other guy who walked into the store and I waiting for our food. Shortly after asking I was told that they’re still making it waited about 10 to 15 more minutes got my food and I was out of there. It was probably a slow day but I didn’t like the service at all and I’m not sure if it was a staffing shortage or maybe everyone was a little tired but either way I think the wait time was unacceptable.
Their delivery service is slow and awful. They don't take care of your order. They charge you more to order in store than it does to order delivery online it's $0.10 for a red pepper packet and in store it's a dollar
I have now twice been lied to about a refund from this particular store. They said they refunded me and I never received it then upon calling and addressing this they gave me the run around. I am in a nursing home and cannot reach there store in person. Phone calls do nothing and neither does emailing them. Do not order from them. They will mess your order up promise a refund and you will never receive it.i repeat DO NOT ORDER FROM THIS PAPA JOHNS ON YORK ROAD. They are crooks and do not care about there customers.
On time, accurate orders that feed an army of hungry bike people. Robert the delivery guy is the best!!! Thanks for all you do and keep it up!
I ordered a pizza at 11:30 and confirmed my phone number with the lady who took my order. I called again at 12 to see where exactly my order was and they said they called with no answer. When I asked what phone number they called they gave some random number that I have never heard in my life. Then they said sorry but we’re not delivering your pizza we’re closed now. I had CONFIRMED my exact phone number on the phone when I placed my order. They gave me a 301 number that didn’t even end in the numbers the lady confirmed with me. There is no excuse for this. They simply didn’t wanna deliver a pizza that close to closing time.
Our food was delivered faster than the estimated delivery time! Food was hot, tasty, and made accurately. Driver was friendly and professional. Definitely recommend this location.
The stuffed crust took this pizza over the top!
The workers are very friendly. My problem is my pizza was barely cut properly. I had to cut it myself. I ordered cheese sticks as well and they were cut like pizza slices instead of sticks. I called the manager to let him know and his response was just “Okay”. Very disappointed.. I will be ordering from the other papa johns in Towson or Cockeysville.
Coming from someone who’s eaten Papa John’s for 20 years, this place is great. The pizza is always made quickly and the guys at the counter are super friendly. Great pizza, great service, will be back!
I ordered a large stuffed crust pizza today at lunch time and it was delicious. The guy at the counter was also very friendly. I will be back for sure.