Was in the mall celebrating my daughter's birthday when we stopped to eat, my daughter and I came to Charley's and the individual behind the counter was on his phone and NEVER acknowledged me until I said hello and then he said what do you want? Smh from there he took my order and then asked was I done snapped his fingers at me and told me to hurry up! He was so very rude, and disrespectful! I asked to see a Manager and I guess he was cooking looked at me but never came over. I will NEVER eat at this location. Its sad to know that so many people want and need jobs but yet this grewone man could careless about his job or his customer service. I cannot believe he acted that way but the lady in front of us said he was rude to her also, just terrible.
So I guess I came on a good day judging from some of these reviews. I'm a big Philly cheesesteak fan and for what it's worth, Charleys at Towsontowne Mall unexpectedly delivers as good a cheesesteak as anywhere outside Philadelphia. It's not a true Philly style. There's no whiz, and the onions in Philly cheesesteaks come through on their own flavor merit. But Charleys fresh subroll and perfectly cooked steaks (not overly greasy) do the job. Definitely will hit this spot when I'm back.
If I could give 0 would customer service horrible
Chicken cheesesteak and fries great price fast paced. Subs are very good and they are full.the little sub and fries is a really great deal for a quick filling bite customer station could be kept a little cleaner over all great fast food when shopping
Always excellent and respectful team always fresh food. Victor was very friendly at the register Outstanding customer service! Will always come here when I come to towson mall
Always excellent and respectful team always fresh food. Victor was very friendly at the register Outstanding customer service! Will always come here when I come to towson mall
Good cheese steak subs. The sub rolls are better than anyone in this area has. My only complaint is that they need a Plain menu option on the menu board. Steak/Cheese/Meat. Call it a NUMBER ZERO. Some may like everything on their cheese steak, I just want to taste the steak.
Always on the money ? I think?
The worst employees ever. Very dismissive and yelled at me when I didn’t want a drink that was sitting up there before I walked up. The sandwich doesn’t come with anything that advertised
Some of the most arrogant, dismissive employees I’ve ever seen. I tried to tell them my order and how I wanted it like 3 times and just kept asking me different questions about my meal. I was trying to explain what I wanted and they just kept dismissing me as if I said nothing. Never going back here. Thanks for letting me know what the Charleys experience is truly like.