Today's our last time ordering from Mod. Would say from just this location, but they're the only one that delivers to us, so I guess we're done with the whole chain.I have a nightshade allergy. No tomatoes. Simple, right? But if someone else in the house wants tomatoes on their salad, we end up with tomatoes on every salad. This is the fourth order where we've had to call to ask them to send the salad without tomatoes.One evening in particular, they made the salad with tomatoes *three times*. Even though the manager called on our behalf and specifically asked that there not be any tomatoes. Another time we ordered and put a note on the salad that said "no tomatoes on this salad please" and still got tomatoes. This time when we ordered, no one in the house ordered tomatoes, just to eliminate the possibility of any mix up, but we still ended up with two salads full of tomatoes even though, you can see from the picture, tomatoes are not listed anywhere on the order.Did I anger a tomato god? Is this my punishment? Am I doomed to suffer, crushed by an avalanche of tomatoes? It kind of feels like it.The last straw was how incredibly rude the person that I spoke to was. Extremely terse and patronizing, long pauses, sighing, and obviously very annoyed that I had called. Every time I tried to say that I was sorry to ask them to remake it, it's just really important that the salad not have tomatoes, they'd cut me off with "yes I UNDERSTAND, you have an ALLERGY." I've spoken to people in the past about this who have been extremely nice and understanding, but this particular person was so mean! Come on, man, I already feel like a j*** making someone do more work, especially making someone drive back out here, but I just want the food that I ordered!Edit: They sent out the corrected salad, with a couple of cakes, which was very kind of them ... but the salad was still wrong. No tomatoes this time, so I'll take it, but it was missing several ingredients.
As many MODS as I’ve come across, I’ve never been. Think it’s cool to see em making the pizza in front of ya …Why this place can’t get 5 stars? Customer service. I’m not singling anyone out … but if i say “Hello Good Day” a stare with the look of “U gon order or nah” isn’t a decent response.i kno it’s been a long day … i ain’t do it to u sis ??
Unfortunately, I was not very happy with my time here. The restaurant was very dirty, every table had trash on it and all the trash cans were full. I had to clean off my own table with hand sanitizer and napkins. The pizza was good, and the staff members were relatively friendly, but towards the end of my meal I saw a cockroach on the wall crawl past me. The total lack of care to the dining area and cockroaches left me wondering how the ingredients were stored and how dirty the store rooms are. Me and my friends all left feeling grossed out. If I find myself back in town, I think I'll find somewhere else to eat.
First time at MOD Pizza and have to say that the pizza was REALLY good, unfortunately the customer service could have been better. Everyone was decent for the most part but, it didn't seem like any of the staff were happy. Working in retail for almost 20 years I know that feeling so my hat goes off to anyone working in food services. However, there was a young man who was very unpleasant and rude. He definitely shouldn't be working directly with people. (Encounter took place 10/10/21 between 5:40pm - 6:00pm.)
The pizza tasted so fresh, like all the vegetables were picked from the garden today. It's great that they have plant based sausage now.
My wife and I visited the new Kentlands location in Gaithersburg, MD for the first time. We went CRAZY and had at least 10 toppings on it. Everything was fresh and tasted great, We'll definitely return
Good cheese pizza no tip tho
O-M-G! I was always reluctant trying cauliflower pizza (thinking ‘what’s the point’?!) I am on a weight loss journey and I’m cutting out white flour, breads, white potatoes, pasta and white rice. One of my coworkers told me about MOD pizza and their cauliflower pizza, I decided to try it out (craving something other than vegetables!) And to my pleasant surprise it was done at 15 mins (as they promised) but I got there 20 mins after that… AND EVEN COLD IT WAS SCRUMPTIOUS!!
A clean, fast, pleasant restaurant. Better than a lot of the areas around it
MOD Pizza on Ellsworth Dr just 2 miles to the north of Washington DC dentist Premier Dental Care