We've been ordering pizza from this location since 2018. Their pizza is consistently good, their employees are always kind, and my pizza is usually ready when I get there. We order weekly, and will continue to do so.
Great customer service from the manager Aaron and the mac and cheese pizza is to die for. Try it with pepperoni and a drizzle of buffalo sauce and thank me later. Trust me.
Excellent and delicious food, I loved the atmosphere this place has, and the staff members were friendly. Will surely come back in the future.
Pizza came with no sauce? And delivery took over an hour. Pizza was cold and so we’re the dessert sticks. First time ordering there and probably won’t again. They gave me a $10 credit that didn’t even cover the cost of the pizza.
*** UPDATE *** Vocelli's reached out to me regarding the issues with my order. I greatly appreciate the fact that they take to time to acknowledge the reviews. They offered to remake the order! Thank you Kyle for making this right. It was the first time we've ordered and even cold the pizza tasted great! We live 4 miles from them. Ordered 2 pizzas at 5:12pm it just arrived at 6:35! Unbelievable! If they would have called and told us there was a delay we would have gone to pick it up! Now we have VERY cold pizza! Absolutely absurd!
2 hour delivery time! Insane!! Cancelled my order.
Extremely rude customer service. Listed as delivery available on both google and their website, yet when I call and ask to make a delivery order I was simply told "No." with no follow-up explanation. When I asked whether they do delivery she simply said "We don't" and laughed. So I hung up and will be taking business elsewhere.
I placed an order online at 7:45pm and got a call from the restaurant immediately after. The worker said that Vocelli couldn’t deliver my order and that the only way to receive Vocelli pizza was through the Doordash app. It says Vocelli is open until 11 which isn’t a lie, however, they said that they would not deliver my pizza outside of Doordash.
I’m a 72 yr old senior citizen on a very low income. I placed an online order on vocelli’s app yesterday, Sunday, July 4th 2021. I never received a confirmation or email stating you received my order. I went on line and looked at my Bank Account. Sure enough, the $26.45 was deducted from my account. The only way the bank would have deducted the $26.45 was the store had to send the transaction to them. They didn’t pull it out of thin air. I called the store and told them I HAVE BEEN CHARGED for the order, but received no email, text, etc. They said to take it up with my bank. It was Sunday, banks aren’t open again until Tuesday. Since I received no food, which I ordered to last me for four days, at that point I didn’t have the money to re-order or to go somewhere else, I had to do without. You can see by the attached I was indeed charged. It’s not like I’m a new customer. I order all the time. But, this will be my last. $26.45 may not be a lot of money to your store, but being on only Social Security it a whole lot to me. It upset me and angered me to the point I cursed your worker. That’s not my personality at all. It’s a shame, I loved your bacon pizza.A more then dissatisfied, aggravated, upset and now broke customer.
Order was missing an item and the employee I spoke with was very apologetic and polite. Missing item was delivered less than 10 minutes later at no cost. The driver was professional and polite. The pizza, salad, bread, stromboli, and wings was fresh and tasty. A better experience than some other local places recently. We will absolutely order from the Pasadena location again after this great experience.