Worst experience. The employee who helped us could care less. We got 4 - 2 scoops of ice-cream in a cup. It was more like one scoop each. She even told my daughter to pick a different flavor because that one was too hard to get out. After we had our ice cream, she said they had no spoons! Terrible experience. I really hope corporate takes time to reply, I sent them an email too.
Ordered two sundaes online. 45 minutes later we were told that they “discontinued” those items. This was well after they accepted our order. No one answered the phone at the store. Terrible customer service.
Ordered off door dash. They had no menu items, were out of multiple items, and seemed confused on what even they had available. Absolutely ridiculous. YOURE AN ICE CREAM SHOP! AND YOU DONT HAVE MOST FLAVORS OF YOUR OWN ICE CREAM! Seriously got ripped off and couldn't cancel my order by the time I found out that you didn't have half your stock. I'll be going with a different place next time. First time and last time ordering from Baskin Robbins.
Save your money and don’t get the zombie unicorn cake.The one we got today was pretty terrible and embarrassing.
I have waited about 10 mins and counting as I’m writing this in the drive thru for a milkshake and you guys only have like 5 flavors to choose from this is unacceptable
I walked in there today with my son wanting to get a sundae. #1 it was gross, dirty gross. Behind the ice cream on the counters Banana peels everywhere, counters filled with trash as if no one knew how to use a trash can.#2 We stood there for 5 minutes, 3 young lady’s behind the counter and not 1 stopped to ask what we needed nor did they say they would be right with us.I completely understand being short staffed cause I run a retail business. I’m very patient and would’ve waited as long as needed to be helped but no one seemed interested in that. This type of environment and lack of customer service is unbelievable to me.
Aue these fulas gave our banana splits in a paper bag turned vertically. The ice cream was melted leaked in the bag and the ice cream was all mushed to one side ??♀️
Everyone who serves us is so happy. One of the young ladies who works there always remembers that we have a kitten and gives us a little sample cup with vanilla ice cream for our kitten.
They didn't have the flavor of the month, the employee at the drive-thru window was rude and they did not give me my receipt.
7 dollar large milkshake consisted of more milk than ice cream. Robbery.