I ordered online that process was smooth, Even the Driver was really nice, He also informed me that it was 2 Orders ahead of mine, But I was close so he was delivering mine first........But I had already waited over time, Wheich they stated 31 to 41 mins when he arrived it had already been 50 mins......both pizzas were cold, hard, overcooked and the wings were so black and overcooked paid 51.00 for this and I hadn't eaten this in years, Never again, I also reached out to avoid leaving a bad review and the Bish that answered was very rude, left menon hold 5 mins, then when I explained why I was reaching out the Bish was still rude, Eat at your own risk
For some reason on 4/28/22 I had the worse experience with this branch. I also order online and it’s delivered in a timely manner but today was not the case. I ordered at 8:16 pm I called the branch at 9:16 pm because the tracker said delivered the lady was very unprofessional answering the phone. I told her I was still waiting she said they tried to come and all no one answered which is a lie my cell phone was in my hand. She said it was coming back out to deliver it, which took another hour and they are a few micron me. The delivery driver calls and is rude on the phone and she called cause she didn’t know how to get to my building so how did she come the first time. She handed my pizza out the window as if she had an attitude or the one who was waiting on the pizza.Also I normally have to sign a receipt when I use my credit card or debit which she never gave me.
Weak customer service from staff. They'll barely make eye contact with you and walk away while placing your order. There's a plexiglass between the lobby and back of store. The lobby is small and not everyone where's a mask, so there's your COVID precaution update. They typically have long waits for UberEats orders but they have plenty of delivery drivers.
Placed an order for $100.00. The cashier called me back and said she's not making the order till I pay first. Really messed up my lunch break. I'll use another pizza service.
My second time ordering from here. I made it clear plain breadsticks and they keep sending garlic bread bread I called the store right now an a person hang up on the worst restaurant ever. Please manager can you take a look of your employee. She’s telling me to go to Uber. I place the ordered to the store and selected. Plain breadsticks for the second time why are you no reading what I ordered
Ordered online for a delivery to JBAB main gate. Left a note for the driver to call when they were outside and we waited outside the gate as soon as we got the notification that the driver was on the way. We waited an hour outside the gate… calling the store we just got an automated message that they were “a little behind and would be here soon”. After calling and speaking to the manager (who was extremely rude and had an attitude) she stated that the driver came and both her and the driver tried to call but we didn’t answer, we didn’t have any missed calls and the only people that we saw stopping at the gate were Uber and Lyft drivers. Needless to say we waited almost 3 hours for pizza, that was supposed to be 45-50 minutes, that arrived cold and gross anyway. Absolutely ridiculous and horrible staff. Better off going into Navy Yard to get better pizza or the grocery store and just getting Digorno. Will not be ordering from them again.
will not deliver to your door , ghetto never will order from here so ghetto chileupdate: still disappointed with the fact that they should have easily said that they couldn’t deliver to my door before i ordered and i wouldn’t have, it’s not in papa johns policy they they aren’t required to deliver to my door ,my apartment is not difficult to get to , the driver said if i didn’t leave over a $7 tip i needed to come downstairs little did he know , i was going to tip in cash so he blocked his own blessing and wasted a perfectly good meal. i will still never order from here again
I placed my order online for delivery. The process was simple. The pizza was delivered ahead of the estimated delivery time. It came hot and tasted good too. The prices have definitely increased but what hasn’t. I would definitely order again. I believe the timeframe I ordered made my experience good as well. It was early on a Sunday when they first opened.
The pizza I received was old not Fresh, and was not prepared. Thrown together and they call this a Deal. I will never return and I live on the corner. Popa Junk...................
I am so disgusted with them tonight. I have never had an issue but now I feel the need to leave a review . I have been waiting over two hours for a pizza . I can not get in touch with the restaurant to check the status or at this point get a refund . This is ridiculous .