I have been at this location many times and never had any issues until today. I ordered a Diablo Pasta to go, which I’ve had MULTIPLE times. I picked up my order and drove home. Once I got home, I took one bite and literally chocked and teared up at how spicy the pasta sauce was. It was 100% inedible as confirmed by my husband and sister once they took a bite. I called to let them know and ask them for a refund as I did not want to drive back to the restaurant and if that wasn’t an option I would drive to the restaurant and get it exchanged, as mine was inedible. An employee stated he would call the manager and ask, the manager denied BOTH options since the pasta is labeled as “spicy”, I could not get a refund nor order something else. Again, I have ordered and ate this pasta multiple times at multiple locations and it is spicy but this time it was EXTREMELY spicy and completely inedible. I was so disappointed since I love Three Brothers but I was left with just the side salad and garlic bread to eat and spent over $17.
My first time in the restaurant and had a horrible customer service with Emily! They had the music to loud in the kitchen and she couldn’t hear what I was trying to order. I had to repeat my order more than 5 times. I asked her if I could speak to the manager she said the manager was not in. Then she brought a girl from the kitchen and she said she was the assistant manager and they both started laughing ?I think they need to be a little bit more professional and give good customer service.
We crushed the Steak Sub!!! Mine had no cheese...lots of tasty meat, red peppers, and onions, mayo, lettuce and tomato on fresh baked bread. OMG!!! And an Italian house salad on the side with their homemade salad dressing. Yes....delicious
Very slow. Took almost an hour for food to come and there was only one other customer in there. The food was disappointing. The workers looked like they were from the Star wars bar scene. The could care less about being there. Having frequented the original Three brothers. This was truly a disappointment. It's been years since I have been in the area. And I will not go back. It sucked.
This has been the worst experience here so far and each time it was the same young female cashier. Her attitude and demeanor was unpleasant. I asked for my food to be made a certain way and I expect to receive it that way without the eye rolling. I proceed to ask for a refund and now I am told I cant get one because she isnt capable of proceeding with it. What she failed to realize while she was mumbling under her breath in Spanish is that I understood everything that was being said and that is totally unacceptable especially in front of the customer. I was told a manager would be back in the store within 5 minutes and it took 30. Alex was very empathetic and made things correctly. Thanks to him I will give this location one more try but if I see the same young lady, its a no go. My dollar matters.
I originally wanted to call to order for pick up but after being on hold for maybe 15 minutes I just drove over. After I walked in, people were standing behind the counter and one guy was taking phone orders. After a few minutes, a not busy guy took my order. Pizza was good in my opinion but didn't seem like the ingredients were cooked on it originally, seemed like they were put on after it was done being in the oven. I'd come back here again and most likely get another pizza and explore different menu choices
I ordered a Philly cheesesteak Stromboli, as you can see it was more like a Philly pepper Stromboli..99.0% peppers and .1% bread cheese and whatever else..if you ask me NEVER AGAIN
I could have easily rated this place 5 stars due to the food being fantastic and most of the employees are great HOWEVER the girl working the front counter is so rude and unprofessional on EVERY level. I regret leaving a tip on my to-go order for the shear fact of how unprofessional she was. She was more worried about texting on her phone than helping customers and then got an attitude when someone from the line asked her to take care of the customers at the counter. There was another gentleman that was also working the counter and he was fantastic, professional and working hard. I was very appreciative of him. Because of his kindness we will return however I truly hope the young lady gets an attitude adjustment in the mean time.
The quality of their pizza has steadily declined over the past year. The pizza is just a bunch a cheese piled on with sauce. The pie always seems old and cold. They barely put pepperoni on their pizza. As I have 2 slices from my large pie missing pepperoni. The cheese can literally be separated from the bread. The wings taste like tap water and plastic. I swear this location should have shut down instead of the one on Rt1 in Beltsville MD. Greenbelt location is great too.
I've been in the area for many, many years and I remember when three brothers had good food. It seems new management took over because the food went downhill big time.I ordered the chicken alfredo and it was horrible. The sauce literally had grease showing in a quarter of the sauce and the chicken was bland too! It's too bad Pasta Plus is closing, I'd recommend going there for a real chicken alfredo.