Took my family to firehouse subs for the first time. The owner, Pritesh and his staff are amazing and very friendly. We arrived at 1023 and it opens at 1030 but Pritesh opened early. These hand crafted subs are well above other sandwich restaurants. If you are within driving distance it is so worth the trip.
The cashier who sadly turned out to be the “manager” Shanda was very rude! I’m not sure what example she is setting for her staff by yelling at a customer. I was rushed into ordering after clearly struggling. I had never been to a Firehouse Subs location before so help would have been nice. Instead of giving helpful suggestions the “manager” quickly rambled off ways to order my sandwich. Even though I was the only customer in the establishment I felt rushed to order and forgot to order a drink. I went back to the register and shared with the “manager” I forgot to order a drink and she lost it. Yelling I asked did you want a combo. I’m not sure why she was so defensive when I clearly stated it was a mistake on my part. She went on to tell me how loudly she talks, patronized me by asking “was I having a good day”, threatened to withhold my drink, and told me I could not eat in the establishment. On top of all of this foolishness, she threatened to call my employer (I was in uniform) as well. I replied I would report her as well and she proudly yelled out she was the manager! I have never seen a manager proudly lack customer service skills and self awareness. I will not be returning back to this location, I truly feel sorry for the staff who has to work under her “direction.” I can only imagine the disfunction they may experience.
It was my first time visiting a firehouse sub restaurant. After 10 minutes or so they were ready to take my order. I ordered 2 cheese steak subs. Told the lady 3 times that I wanted certain condiments on them. Drove home which was about 20 minutes out to realize they put just meat on my subs. Highly disappointed. I will return but will definitely check my subs before I leave.
First time at establishment… I had a coupon that brought me in. I was able to render with no issues. However, I had to use the restroom and the restroom has a sign stating for staff only. the sign says “please proceed to the available restroom for guests”. I asked about an available restroom and the cashier rudely told me there is no restroom. I asked about other establishments and she said she doesn't know. I don’t understand how this is an establishment where you can sit and eat, but you cannot use the restroom. I feel like every store run “due to COVID” down to the ground. First and last time at this establishment. Probably won't even eat the sandwich because the lady who took my payment also helped make my sandwich and did not wash her hands. (they were fully staffed and did not need her to help). Y'all worried about bathrooms but what about cross-contamination? That's a big health issue as well!
Not one in the Hyattsville area.. every time I'm in Laurel Maryland I stop by and have a sub.. subs are Great! The staff talked me into trying the chili which was also good!
Subs are the right size and Firehouse does a great job of getting the toppings correct when using the on-line app.
They made my sandwich incorrectly, then when it was remade, they left *plastic* inside it. When I told them that there was plastic inside, one of the workers told me that I was lying. Why would anyone lie about that? I just want my sandwich.
Good menu of sandwiches and other sides. Tasty sandwiches. I was surprise that there was a cost for an extra slice of pickle. 4 stars. Maybe if unpond request customers could get an extra slice of pickle without charge. That might bump to 4 1/2 stars. I will visit again.
I like a good sub, and this place always delivers on taste.
Great food it was tasty and fresh. Warm ambiance and even behind the mask everyone had a cheerful face. The manager was patient and kind enough to take my complicated orders! Was impressed! And did I mention store is clean unlike some places I go to! Kudos will be back again for sure!