great service. great value.
First visit Saturday Morning. 8:35 I was seated immediately by a very pleasant young man with an accent. I ordered coffee to my disappointment one of the creamers in the bowl had old food stuck on the side strike one. I asked the young man to please remove it he did immediately and apologizedThe waitress was a bubbly older lady my food came out every fast and was hot 2 eggs bacon home fries and hot cakes. Food was fine with exception of the pancake they were way too moist battery. Over all experience was okay. I do not live in Laurel I would not make a special trip to come here again. But kudos t I the young African American man with the accent. His customer service was over the top. The waitress was nice too.
My husband and I had the best customer service experience at this restaurant. Angela greeted us at the hostess stand and she continued managing the floor effortlessly. We even witnessed her training who we believe to be a new waitress with such patience. Great vibe overall at this establishment. Oh and the food was good, can't forget that??.
Hubby and I took our 2 year old granddaughter out for breakfast. She had the little piggy breakfast. She wanted ketchup on her hotcakes and she ate them. Hubby had a big breakfast so he could have some the next day. I had grits (which were gritty unlike the first time I ordered it). But the whole experience was warm and our waitresses was very efficient.
The staff was pleasant and the menu was amazing low cost for some delicious choices. It is not fancy, but it is tasty and good value for the money. One disappointment is they do not serve alcohol.
0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as a Human Resources professional. I walked in today to place a simple carryout order. Paid and the receipt showed my order was correct. Drove 20 minutes home and realized that NONE of my sides were in the bag. I was not initially upset because the entrée was there, however I decided to make a call just to inform Mgmt. Again, not expecting anything because I certainly was not driving back. I was in for a rude awakening. 1st call- Young lady answered and said "Bob Evans, please hold." I held for more than 10 minutes and someone in the restaurant HUNG UP! I called back. The same young lady answered rudely, so I asked to speak to the Manager. The male Manager picked up and before I could get a word out he went into a FULL BLOWN TIRADE about being short staffed and there being only 3 people working. I asked him to calm down and allow me to speak. I explained the incident and he got angrier yelling "Ma'am there is nothing I can do!" I told him a simple apology, courtesy and professionalism as a MANAGER would suffice. He slammed the phone down and the young lady came back apparently confused asking me about a delivery order. I told her that I was just speaking to her Manager about my incorrect carryout order, and asked if she would give me his name. She hesitated and said Bryan or Brian Jones. Btw... I doubt that is his real name. This staff could benefit from intensive customer service and possibly anger management training. I am very disappointed as I was a frequent customer, but doubt I will return anytime in the near future.
0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as a Human Resources professional. I walked in today to place a simple carryout order. Paid and the receipt showed my order was correct. Drove 20 minutes home and realized that NONE of my sides were in the bag. I was not initially upset because the entrée was there, however I decided to make a call just to inform Mgmt. Again, not expecting anything because I certainly was not driving back. I was in for a rude awakening. 1st call- Young lady answered and said "Bob Evans, please hold." I held for more than 10 minutes and someone in the restaurant HUNG UP! I called back. The same young lady answered rudely, so I asked to speak to the Manager. The male Manager picked up and before I could get a word out he went into a FULL BLOWN TIRADE about being short staffed and there being only 3 people working. I asked him to calm down and allow me to speak. I explained the incident and he got angrier yelling "Ma'am there is nothing I can do!" I told him a simple apology, courtesy and professionalism as a MANAGER would suffice. He slammed the phone down and the young lady came back apparently confused asking me about a delivery order. I told her that I was just speaking to her Manager about my incorrect carryout order, and asked if she would give me his name. She hesitated and said Bryan or Brian Jones. Btw... I doubt that is his real name. This staff could benefit from intensive customer service and possibly anger management training. I am very disappointed as I was a frequent customer, but doubt I will return anytime in the near future.
0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as a Human Resources professional. I walked in today to place a simple carryout order. Paid and the receipt showed my order was correct. Drove 20 minutes home and realized that NONE of my sides were in the bag. I was not initially upset because the entrée was there, however I decided to make a call just to inform Mgmt. Again, not expecting anything because I certainly was not driving back. I was in for a rude awakening. 1st call- Young lady answered and said "Bob Evans, please hold." I held for more than 10 minutes and someone in the restaurant HUNG UP! I called back. The same young lady answered rudely, so I asked to speak to the Manager. The male Manager picked up and before I could get a word out he went into a FULL BLOWN TIRADE about being short staffed and there being only 3 people working. I asked him to calm down and allow me to speak. I explained the incident and he got angrier yelling "Ma'am there is nothing I can do!" I told him a simple apology, courtesy and professionalism as a MANAGER would suffice. He slammed the phone down and the young lady came back apparently confused asking me about a delivery order. I told her that I was just speaking to her Manager about my incorrect carryout order, and asked if she would give me his name. She hesitated and said Bryan or Brian Jones. Btw... I doubt that is his real name. This staff could benefit from intensive customer service and possibly anger management training. I am very disappointed as I was a frequent customer, but doubt I will return anytime in the near future.
0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as a Human Resources professional. I walked in today to place a simple carryout order. Paid and the receipt showed my order was correct. Drove 20 minutes home and realized that NONE of my sides were in the bag. I was not initially upset because the entrée was there, however I decided to make a call just to inform Mgmt. Again, not expecting anything because I certainly was not driving back. I was in for a rude awakening. 1st call- Young lady answered and said "Bob Evans, please hold." I held for more than 10 minutes and someone in the restaurant HUNG UP! I called back. The same young lady answered rudely, so I asked to speak to the Manager. The male Manager picked up and before I could get a word out he went into a FULL BLOWN TIRADE about being short staffed and there being only 3 people working. I asked him to calm down and allow me to speak. I explained the incident and he got angrier yelling "Ma'am there is nothing I can do!" I told him a simple apology, courtesy and professionalism as a MANAGER would suffice. He slammed the phone down and the young lady came back apparently confused asking me about a delivery order. I told her that I was just speaking to her Manager about my incorrect carryout order, and asked if she would give me his name. She hesitated and said Bryan or Brian Jones. Btw... I doubt that is his real name. This staff could benefit from intensive customer service and possibly anger management training. I am very disappointed as I was a frequent customer, but doubt I will return anytime in the near future.
the Hostee seated us twice but we wasn't satisfied with the location of seating. a server was ask canbwe have a booth. she said sure. we Waited only 5 minutes for our food Nice and hot. thank you