Great ice cream! The reason I gave it three stars ⭐️ ⭐️⭐️ is because they never have supplies. The lastime I was there they were out of bananas and my wife wanted a banana split. The precious time they were out of regular cones. And this time they were out of the banana split dish so they make it on a cup.It’s not the fault of the employees. They just work with what they have. So the store gets a low rating.
Every time I come into this location, the customer service sucks. It's takes forever for someone to greet you, get your order taken, and receive your item. I waited for a small coffee for over an hr once. I only waited because I already paid and the team members on duty that day didn't know how to do refunds. Smh!
This place is completely filthy! I mean with Covid going on, there should be an encouragement to help keep your environment CLEAN and germ free as much as possible. The fact that food is served here is disturbing. This comment is coming from a true source. Real Talk I hope I see or at least here about a change at this store.
They only had 4 flavors of ice cream. The place is filthy.
I visit this location today , the gentlemen took my order while getting my order together, 2 young lady enter the store he get distracted and he messed the order up. When I tell him , that is not what I want, he has an attitude and said he will have the young lady help me . I then asked him what is the issue. He replied that there is no issue that we can’t get along so he will let she help me which she did and she did an awesome job and get it right.” thank you young lady.”As for the young man customer service job isn’t for him . The owner should consider replace him if they’re serious about customer service and making money. Would not return to that location.
We stopped for ice cream- well, decisions, decisions!! My husband had a double scoop of coconut- I tasted, it was good. I had jamoca almond fudge and our son had icing on the cake. We all enjoyed it!! It was combined with a Dunkin Donuts.
FIX HOURS!!!! says open til 10pm, but arrived at 7pm and both dunking and baskin Robin's were closed -_-
If I could give a zero star review, that is what this would be. I had the WORST experience with employee Enos (I dont know if that's how his name is spelled). I walked in and was not greet but flagged over when this employee finished helping the previous customer. I specifically asked him the type of serbert flavors. I saw a flavor called watermelon splash, and asked if that was serbert. He was very nonchalant and condescending. When I asked about the strawberry serbert. I was told that was the only serbert flavor in the store. I knew that was a lie since I could clearly see the rainbow serbert on display. I finished with my order and had my items slapped on the counter. I had to ask for a bag, and my items were shoved into this tiny bag. When another employee came over to take my payment, I then inquired about who manager was and if I could speak with them. The disgruntled employee proceeded to interrupt and argue with me. His coworker had to cut him off and tell him to stop talking. Completely unprofessional and the employee lacked product knowledge. The strawberry serbert I asked ordered was actually ice cream. I urge anyone else thinking about going to this location NOT TO GO HERE. I should have went to Cold stone where I have always had a positive experience.
When I ordered an ice cream milkshake, the worker started adding more ice cubes than ice cream. I questioned her about that, and insisted on more ice cream. The worker then couldn't get the blender working even after another worker came over to help. I ended up getting a refund. This is the first time in 2 years I had a problem with their service like that.
My donuts smelled like straight cigarettes. Was a complete waste of money