I went to the Qdoba in Gambrills, Maryland and the staff’s behavior was uncalled for! I asked for some peppers and onion on my quesadilla. The girl making it took a couple tiny handfuls, literally 2-3 peppers a couple times, from a full container. I asked for more and she was arguing, refusing, without charging more. I was getting frustrated and told her I was almost ready to just leave, but I kept ordering. I asked her to spread some Diablo on the empty side of my quesadilla, like I always do! She intentionally did the opposite of what I asked. When I asked her to do it the way I asked, she started complaining to me about leaning on the glass. I removed my arms from the glass and asked her again to put the Diablo on as I asked. She still wouldn’t do it and complained about the glass still, at which point I told her to forget it, I don’t want it. I started to leave, but then went back and asked for her name, to report her to the cooperate officer. She wouldn’t answer and another guy said that she doesn’t have to identify herself. I said that every business has some form of being able to identify an employee, weither it’s a first name or number or something. He told me that no, they don’t have to identify themselves. We’ll see what cooperates thinks about that. I USED to be a regular customer there. They’ve been getting stingier with the food and more unfriendly lately and now this. If this is the kind of business they run, if they wanna give bad service, then they have lost my business, and lost a regular customer. I am absolutely disgusted with Qdoba. Don’t buy your food here, in Gambrills, Maryland.
I would normally rate this location with a five star, however the person who made and rang out the food was being snappy with us. The manager (brown haired female?) was on her phone complaining that the store in severna park received a 94 on their visit, which means "they" are on the way here. She then asked another male to jump on the line. Someone walked in the door behind us and she snapped yall will have to wait these people have a huge order (6 meals) and I have 8 online orders that have just come in for me to make youll have to wait. When we asked for 2 chips and queso the person ringing us out walked down to the middle of the line and hit the counter stating if we wanted chips and queso we should've ordered it when we were in the middle. I scanned my app and paid while they scooped the chips. They put 4 salads in a bag and I put the little bag with the 2 burritos in it in the big plastic bag. They then handed me 2 bags of chips and a bag of queso and stated I would have to carry out the one plastic bags and the 2 chip bags and queso separately because they couldn't "waste" another bag on me. This by far has been my worst experience at a qdoba... I guess from now on I will just have to visit the store in severna park that got a 94... because clearly they know how to take care of their customers!
I'm a regular that pops up every Sunday lunch for this location and the staff here have always been cordial and polite. I enjoy their food, and it’s one of the few places where I can relax after a rough week.The staff are good folks and yeah, they talk about a few things but what workplace doesn't see this happen? But I do hope that upper management supports the crew here since they've always been polite and patient with people--I cannot recall a time where I had seen them being rude to anyone but I had seen a few customers being rude to them. Be patient and polite with the folks here and they'll be happy to return it...plain and simple.Pros:● Employees are polite and easy-going--they do their best to help● Environment is cleanCons:● Parking can be a pain
This is my second time I’ve come to this location and I absolutely hate the Atmosphere. That is due to the manager. The employees are great and helpful but the manager is a rude individual ask me why am I begging for sides after I paid when the sides are free. I also had asked for the sides in the beginning of my order so her attitude was uncalled for this is the second time that she’s giving me an attitude at this location if anything go to another location in the surrounding area because the one in Crofton is the absolute worst
Friendly staff. Clean location. I had a custom bowl with rice and steak and several other toppings. All the ingredients tasted really fresh, very flavorful and delicious. Decent portions. Wish they had more locations in the DMV area, I would prefer them over their competitors.
The staff was extremely friendly and knowledgeable. They all were so amazing. I loved the eye contact and body language they presented. The food was AMAZING!!!!!!!!! So many delicious choices. They even explained the difference with their items without having to ask.
I never write reviews but after going I felt like I should. The food was pretty good but the customer service was awesome, employees seemed genuinely happy to be there and were knowledgeable about everything. Went at about 4:30, those employees are on point.
Foods great but double check to make sure the order is right before leaving the store.
Food was great, have not been to a Qdoba in years. Loved the nachos and all the options for adding to them. The staff is SO friendly and helpful, one of the best experiences I've had in a long time. Keep up the amazing work!
The associates making food were speaking vulgar comments about deficating and laughing amongst each other. A patron was leaning over the glass barrier, speaking pretty much into the food about to be served and it seemed as if they did not care who heard these comments. Very unprofessional. I really dont want to hear an employee make jokes about deficating while im trying to order food.