wish i could give this place 0 stars. worst dunkin in crofton. staff is mad dismissive and plain rude. it is the same staff all the time. according to them they "didn't get" my doordash pick up order (for myself), though clearly on my phone i showed them i am in fact at the *right* dunkin donuts, i had *paid* for the food, and the *store confirmed it on doordash*. clear as day right there on my screen. casually turned away and went about working while i stood confused, i was told to just call doordash (with incredible disrespect as if it was my fault), nothing else. thanks dunkin!!!! i didnt have breakfast this morning!!! and you made me late for work <3 instead of listening to music this morning at work, i listened to the sounds of my stomach growling for hours til lunch! new favorite song, appreciate it ;)
Came to get a cappuccino and asked for my normal order of 2 French vanilla swirl pumps. Cashier pretended she didn’t understand/speak English so another woman popped up and said it was correct despite the sticker. Refused to correct the order and pretended they didn’t understand English but did when taking my order. Won’t be back. Disappointed.
Fast drive thru and you can know what to expect
I found this location in need of cleaning and stocking attention.It needs a trash can just outside door for all the cup plugs dropped as soon as people get outside.I really like the ideas of the plugs to keep cogs warmer and from splashing.We had to park in Another lot and walk over a week as other people
They always screw up my drive thru order.
Irresponsible Dump Dunkin I have never seen in USA ??. Don't go there that is my recommendation
Took 15 or more minutes to get my small order while watching everyone before and after me exit with much larger orders. Finally, the manager notices me still at the counter looking at him and he asked if he could help me. ?
Decent customer service is lacking.
Very short tempered and impolite man taking orders in the drive through and then food was sloppily tossed in bag, frosting coming off donut, napkins all crumpled up. Going to avoid this store.
Shame how downhill this location has gone for about a month or so the wait is extremely long!! I was always so happy to have this one to go to because of the efficiency I hope it gets better :(