Employees waited until the line dispersed before helping with online order. What's the point of ordering online if customers just get shafted for others that ordered in store?
Mango Berry Cosmo Smoothie is what I ordered. It was scrumptious. Interesting is the sugar straw. It functions like a straw.
Please talk to your team about what good customer service is all about. We were ignored by every single one of your staff on duty. When we asked for help from each team member, they either walked away or kept turning us over to another team member. All we wanted was to pick up our order. We wasted so much time just for a pick order.
Went a few weeks ago and was greeted by Jackie. At first she was friendly and the interaction was quick. While waiting for my smoothie some of the cups fell on the ground and rolled around in filth. She picked the cups up and washed them with only water and used one of the cups to make my smoothie. When I requested that she use a clean cup that had not fallen on the floor she refused. When I asked for a refund or a manager she told me that the establishment does not do refunds and that there was no manager to speak to. This location is disgusting and doesn’t deserve business with the way they operate.
Ordered from this location a handful of times. Today I ordered a veggie hummus wrap. Why is there chicken on my veggie only sandwich? So much chicken! Yuck!!!
My boyfriend has been going to this Tropical Smoothie location for about a month now since he has moved to Gaithersburg and each time he goes in to request a smoothie, this location is always out of berries. Each drink he attempted to purchase was unavailable due to this outage of fruit. The employees will say that the ingredients are not available for certain drinks but then want to upcharge for changes and additions to drinks. At this point it's pretty ridiculous to be a smoothie restaurant but have no berries whatsoever. Who is doing the ordering for this store? I understand that there may be supply chain shortages at this moment in time but customers should not be upcharged for having to change their smoothie due to the shortages. My boyfriend always ends up walking out without any smoothies because nothing is ever available. Very unfortunate.
Not a big fan of their menu options but their customer service is great!
Love the smoothies and the food is good too. Not crowded so you can get in and out quickly. Definitely a positive experience!
We got a detox island green, pomegranate plunge, and avocado grilled cheese. Everything tastes amazing .
Ordered two smoothies and two quesadillas via ubereats app. The smoothies were perfect! The chicken on the quesadillas was raw and seemed very hard to chew. Decided to forego eating them and decided to post this review do they can improve this aspect of their menu.