service was bad. took forever to get our food and they weren't that busy.
This was my first time visiting this Red Robin but my second time at a Red Robin in general. I wasn't impressed with my first one and this wasn't any better. The restaurant didn't look very clean at all. I could see remnants of old spilled sodas on the floor and even a spot on the wall. The places with glass hadn't been wiped down. Plus, the restaurant in general didn't look well maintained inside. I ordered a cobb salad. It looked great when it first got to the table but when I started mixing it up to eat most if the lettuce was brown and slimy and the avocado was really dark brown. I didn't even take a bite. I spoke to the waitress and asked her to remove it from my bill...had lost my appetite by this time. I can say confidently that I will never be returning to a Red Robin ever again.
Overall, we have had decent experiences here. However, the last visit was rough. They employed a very poor service system of one waiter and a bunch of runners. We ended up waiting over 35 minutes just to pay our check. Food was good, but that ruined the dinner. Waiter was doing his best, just overwhelmed.
love the burgers and homemade chips.
Tried out the new cheesy bacon burger with cheese fondue. It was pretty good. Place needs some maintenance done though. Booth seats were torn, walls had some black marks on it. Our server was really nice and attentive.
Ever since the pandemic, this place has gone downhill, fast. Many of the restaurants in the area either never lost their understanding of customer service or rebounded since restrictions loosened. The servers are disengaged, management completely oblivious, or even worse sees it and didn't care enough to change the environment, and my favorites that kept me coming back are dull flavor. I gave two stars instead of one, only for the fact I heard the story of the gentlemen who served and filled our drinks. I hope he finds a better place and soon, as the empty seats during prime dinner hours suggests this place will shutter sooner than later.
It was pretty good...The downsides were two:The machine that makes ice cream, milkshakes, root beer floats was out of service so no floats on this trip.The pretzel bites appetizer came out 5 minutes AFTER the meals did ?.But on the upside:The waitress comped us the appetizer since it was late.The Southern Charm burger was excellent and very tasty ?.So combine the good and the bad gets a split decision > rating of 3
The staff were all young and seemed to be there just for the paycheck. Our waiter was very overwhelmed with how much was going on. It took him while to come back to the table to take our food order as well as to get the money for the bill. When the food came, we had to ask the waitress for silverware, which the host told us we had to do because according to him, no one listens to him when he informed the other staff that he needed silverware for guest. The silverware only was a folk wrapped in a napkin. The burger that we ordered did not come with any of the fixings it said it would on the menu. However, my chicken sandwich came with everything, which was delicious. All the rest of the food and drinks was on point. Needless to say I will not be visiting this location again.
It wasn't what I expected. A lot had changed since I been there. I used to enjoy going here for dinner and drinking my strawberry lemonade. The tables around us was not clean the glass I had my drink In had residue on it. And they took away the red Thai sauce that goes good with everything. Even the lemonade tasted different. It was such a disappointment sorry to say.
It's hard to find consistently good food and customer service these days, can we not all agree on that? Red Robin in Bowie has been one of the very few places we can count on to get our orders right, be treated well, and get some dang good food. Great job to the employees and leadership at that location!