to start off our dinner it was normal and everything was all good until the food came. our first order of fries were all freezing cold for some reason so we just asked for another basket of saltless fries, which were again, colder than room temperature. on our third basket of fries they’re finally hot. 3/4 burgers were undercooked. we asked for 1 well done and 3 medium well. we received 3 medium/medium rare burgers. we also saw our server, the bar tender, take what looked to be a shot. I definitely recommend Red Robbin, just not this one.
We sat down about an hour ago (still here as I write this) and we witnessed a customer ripping the staff and management a new one over a misunderstanding that wasn’t the staffs fault so I wanted to come on here and tell you about the excellent service we received. The burger melted in my mouth, the fries and onion fries were delicious. The entire place was clean, staff had a smile on their face even after being wrongfully yelled at and the service was FAST! Tabby was our waitress and she was so nice, such a bada**. Thank you for an excellent experience for my first time ever at Red Robin’s!
service was bad. took forever to get our food and they weren't that busy.
This was my first time visiting this Red Robin but my second time at a Red Robin in general. I wasn't impressed with my first one and this wasn't any better. The restaurant didn't look very clean at all. I could see remnants of old spilled sodas on the floor and even a spot on the wall. The places with glass hadn't been wiped down. Plus, the restaurant in general didn't look well maintained inside. I ordered a cobb salad. It looked great when it first got to the table but when I started mixing it up to eat most if the lettuce was brown and slimy and the avocado was really dark brown. I didn't even take a bite. I spoke to the waitress and asked her to remove it from my bill...had lost my appetite by this time. I can say confidently that I will never be returning to a Red Robin ever again.
Overall, we have had decent experiences here. However, the last visit was rough. They employed a very poor service system of one waiter and a bunch of runners. We ended up waiting over 35 minutes just to pay our check. Food was good, but that ruined the dinner. Waiter was doing his best, just overwhelmed.
The food came out exactly as I would expect from Red Robin: very tasty! Our waitress was awesome and super sweet.The reason I'm giving three stars is because the restaurant itself just feels kinda run down and not taken care of. For example, the carpet in the front of the middle section is really worn down.
love the burgers and homemade chips.
Ever since the pandemic, this place has gone downhill, fast. Many of the restaurants in the area either never lost their understanding of customer service or rebounded since restrictions loosened. The servers are disengaged, management completely oblivious, or even worse sees it and didn't care enough to change the environment, and my favorites that kept me coming back are dull flavor. I gave two stars instead of one, only for the fact I heard the story of the gentlemen who served and filled our drinks. I hope he finds a better place and soon, as the empty seats during prime dinner hours suggests this place will shutter sooner than later.
It was pretty good...The downsides were two:The machine that makes ice cream, milkshakes, root beer floats was out of service so no floats on this trip.The pretzel bites appetizer came out 5 minutes AFTER the meals did ?.But on the upside:The waitress comped us the appetizer since it was late.The Southern Charm burger was excellent and very tasty ?.So combine the good and the bad gets a split decision > rating of 3
Tried out the new cheesy bacon burger with cheese fondue. It was pretty good. Place needs some maintenance done though. Booth seats were torn, walls had some black marks on it. Our server was really nice and attentive.