I I could give 0 stars I would.. I placed an order on 7/9/22 at 6:31 pm.. delivery was supposed to be here within 30-40 mins. By 8:15 pm I called the store (I have the call proof on my phone) as I had not received my order. The gentleman I spoke to unfortunately I did not write down his name told me The manager that could do a refund was not at the location and he could only offer me a credit, I agreed and he stated he would attach it to my account.I Called today and requested to how to move forward with using my Credit and the Gentleman Josh was the name I was give told me he was the store manager and he did not see any credit. I explained to him what had happened and I said it was close to 2 hrs from when I ordered. He then began to argue with me that thete is no credit on my account and since I did not have the name of who I spoke to there's nothing He can do.he then began to be extremely rude and argue that the pizza left at 7:30pm and that the driver returned by 8:30pm.. he said I could call corporate or who ever I wanted. When I asked him again for his name he refused to tell me and said he already told me. I had to call 3 more times and be hung up on just get his name and was told not to call that location again.$37 is not alot, but who treats their customers that way? Not only did my family have to wait until after 8:15pm to eat but the food was cold and soggy. In the many years I've been a customer for papa johns NEVER have I had an issue or a complaint, until now and will definitely never order from here again.I just read the preview reviews and ot seems to be a constant Issue with this location, One review even stated it hopes this places closed soon. I dont hope for that but management needs to be looked into to tor incompetence.
I ordered a basic pizza. Half cheese and half pepperoni and it took over 2 hours to get my food!! This isn't the first time this has happened either. I won’t be back.
Don’t waste your time with this location. Customer service is absolutely TERRIBLE!! Got hung up on 5 times because I was upset that after waiting over an hour they deliver me someone else’s order.
I'm officially done with this location. I had problems with them not delivering properly, taking forever, not following delivery instructions, the tracking not working, etc. so I hadn't ordered for a while.Today I tried again after many months. They managed to get the pizzas here on time and left them on the porch as requested, but they were TERRIBLE.The steak and cheese had barely any steak on it. I don't mean it was a little light to my taste, I mean after eating 2 slices, I found 2 TINY little molecules of steak (less than a centimeter square). If you looked at the pizza and didn't know what we ordered, you'd say it was green pepper pizza.The meat ball and pepperoni pizza was amazingly tasteless. The Italian seasoning that you could see on top was not detectable in flavor. The meatballs were just plan meat and some sort of filler--no spices or herbs, little taste.Both pizzas had bizarre puffy crust that didn't have the proper texture of pizza. More like some sort of over-conditioned "bread" with no chew to it.This was awful. I'd feel ashamed working at a place that served customers so poorly. I hope this location goes out of business, and if this is representative of the chain then I hope the whole thing goes out of business.
It was Jummy. Pizza I love the atención, food.
I placed an order 2/25/22 at 1:12pm I was told the order would be ready in 10-15 minutes I arrived at papa johns at 16 minutes after I placed my order however they were just putting my order in the oven they were not busy at all when I walked in there was a small personal pizza coming out the oven then to top it off when I first walked in the lady said I’ll be right with you and continued to make a pizza I’ve been in customer service before stop what your doing and speak with the customer don’t keep me waiting for 5 minutes then after you speak with me you tell me you just put my pizza in the oven and it’s going to be anther 10 minutes this place is very unprofessional in my opinion and this was my first and last time I’ll be going to this establishment I’m a local guide and to all the people thinking of going here I would think agian I literally walked in and the lady working was very rude and short with me agian I will never step foot in this place again
Due to the automated and antiquated phone answering system it took me more than 15 minutes to order a $13 pizza. For an only average tasting pizza...never again. And the $3 delivery fee was the kicker. Poor..poor...poor. no wonder this franchise is dying a slow death
This place is the worst, two and half wait for a pizza on a Thursday evening. Of course the pizza was cold and when I called it sound like a bunch kids on the phone. Will never order again from this loc.
Charged me for sauce cups and didn’t include them in the order and missed an entire pie.
Fast pick up and the pizza was made on the way I asked! The personal is friendly and very good worker! Good job!