We ordered online and got there five minutes before we asked for the subs to be ready. They were ready to go and made correctly as we had ordered. . The person behind the counter was pleasant and the subs were delicious. Would recommend.
Five stars because the sandwiches are delicious but they need to think like a customer. I’m giving it five stars because my capicola sandwich was absolutely delicious.So I ordered a sandwich during my run in Frederick then headed over to pick it up. The online ordering experience was not very good. I order online from many restaurants now and most of the small restaurants use third-party online ordering. On this particular page there is no menu descriptions so you have to keep going back-and-forth between the menu on their page and the online ordering page. Then their menu has the sandwich listed with the toppings but when I picked it up at the restaurant it had nothing on it but Capicola and mozzarella. They said you have to specifically pick the items you want on it when ordering online but most of the restaurants just default to the way it’s made and if you want something taken off of it you say so when ordering. And then I realized I didn’t get a drink so I went to get a bottle of water from the shelf and pay for that separately. When I went to pay for it they said sorry no cards or Apple Pay for anything under $5. Keep in mind I just ordered a $10 sandwich and left a tip, specifically because I know they have to pay a fee to these third-party online ordering services. I often tip specifically to help offset their fees at small restaurants. I also was sweaty and obviously I had just come in from my run with no water or anything to drink. I walked down the street to get water from another restaurant. So after walking down the street and getting a bottle of water, realizing my sandwich was made different than the menu description, walking back, getting it fixed, and finally sitting down to eat, the sandwich was absolutely outstanding! The bread was delicious, the meat and cheese were delicious, the vinaigrette was amazing, and the vegetables were crisp and fresh. So now you see why I gave it five stars but had a few major disclaimers.Some business owners just don’t think long term or big picture they think about every little nickel and dime and don’t step back for a second. Not letting me buy a bottle of water was ridiculous in my mind, this was totally inexcusable and avoidable. So I want to put my true review down here but I don’t want to negativity affect their rating. Hopefully the restaurant owners will switch to a better third-party online ordering site and consider dropping their five dollar minimum for cards or electronic payments now that many people don’t even carry cash anymore.
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Authentic and delicious products with absolutely wonderfully fresh made food! The employees are so friendly and helpful. I’ll definitely be back soon!
I found this place downtown while doing work in the area. Stopped in for a quick lunch and I was very pleased! Not only was my sandwich delicious but the 10 min wait allowed me to check out their authentic Italian selections within store. After living in Italy for 4 months (where my family is from), I’ve finally found a place that hits close to my home roots.
Best sandwhich/panini shop in Frederick, and it's not even really close. It's an Italian joint, just try the sicilian and you can thank me later. They also have all kinds of authentic meals you can buy and reheat, italian pastries, gelato, and a whole wall of REAL Italian brand pastas, sauces, olive oil, balsamic vinegars, etc. We're eating a dish here tonight at home with some awesome Gnocchi we get there... This place is a treasure. Go here, and often. We have to support our local shops, and they are so much better than the chains.
High quality Italian food. Gracious owner and nice staff. We have been going here since it opened and feel like extended family.
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Love this place! When I was pregnant with my son. I craved their artichoke salad. I would come in either every day or every other day. Pretty soon all I had to do was walk in and they would make it for me without me telling them. Excellent customer service, food everything..
A Frederick gem and the best food around! Incredibly kind owner and food to die for! If you're lucky, you'll be able to get some of the homemade bread pudding before it all sells out!