I have always been a Jimmy John's fan but I will not return to this location. The first time I went there, they were nearing close could not have been more annoyed that I came through the door. They said "we're getting ready to close." Ok, can you just make one more sandwich since it's not yet closing time? I get it, I was tired too, I had been house hunting and traveling for several weeks and I just wanted a sandwich.The second & last time, I ordered online for curbside pick up. When I arrived I parked in the closest spot to the restaurant because I did not see any designated parking for curbside. I was directly in front of the store. I signaled on the app that I had arrived and about 10 minutes later a lady dressed in bike shorts and a dirty polo, came out, red faced and sweaty, with my food. She rapped on my window, even though I was getting ready to roll it down. She barked "For your information this is not curbside", I said "I'm sorry I didn't see any designated spots for Jimmy John's, so I picked the closest spot". Before I could finish my sentence, she snapped back, "That's because there aren't any. The curb is over there" pointing to the small curb directly in front of me. Then she threw her hands up and walked away.I would have caused a traffic jam if I parked at that little curb she pointed out.I guess business is good enough for them that they can throw customer service out the window.
The worst service! I just ordered a sandwich. There one person the the store! The lady that took my order has an attitude for some reason. She did not acknowledge me. She was sitting in the counter (texting or something on her phone) when I entered the location. She walked the the register, never even looked at me. I waited and she kept silent. I finally said I’m, I’ll have a sub…. She made my sandwich and placed it on the counter on the other side from where I was standing (by the register) and didn’t say anything to me about it. When I looked at her to find out where my order was, she pointed to it, walked away and picked up her phone and continue texting or whatever she was doing. The worst!
Brittany Chris and George of President's Court in Frederick MD were absolutely fabulous! They should each have their own store. So friendly and knowledgeable all around. Great interaction with customers, quick and efficient service with great attention paid to the food. Clone them at once.
This location is anything but “freaky fast”. I have routinely had to wait over 30 minutes for a sandwich recently and the staff is rarely apologetic or even friendly. And to top it off, something is wrong with one of my sandwiches almost every visit, incorrect toppings are a common occurrence. Used to be my favorite go-to lunch spot, but I just can’t afford the time it takes to pick up food here.
They don’t greet black people. They just look at you crazy. You have to tell them you’re ready to order. The first time I let it slide but, today I just ended up walking out. I won’t spend my money here anymore.
A little bit of a wait but food was good.
I ordered about 10 minutes before I got to this location only to discover when I got there that they haven’t even started making my sub yet. That defeats the whole purpose of being able to order ahead on the app so it’s ready when I got there so I can be on my way and get to work!
The food is fine but the management/ownership here must be mailing it in every day. If you order delivery, you better hope they aren't busy. They will decide not to send your order and not communicate with you at all about it. There's also the possibility that the app will allow you to make an order when they've decided to close up for the day, again resulting in no delivery and no communication. Then there's the possibility that you make an online order, choose to pay when you pick it up, only to find out that they refuse to start making the order until you arrive unless you pay ahead of time. Logistical nightmare with these people.
Great service and friendly staff
Simple. Fast. Good.