A nice, new location. Fairly small; has a drive-through.
I received extremely poor customer service at this location. I was in the drive through and saw the car in front of me take their order and then give back a cup of coffee and hand the cashier their receipt. After a brief exchange they drove off. When I got to the window the cashier handed me my coffee and I immediately asked him if that was the same coffee that had been previously handled by the customer, to which he replied, \\\"yes.\\\"\\n\\nBecause of the covid pandemic I did not want to accept a cup of coffee that had been handled by a customer in a car with multiple occupants. I asked the cashier if he could make me another cup and he replied yes. He came back very quickly with a coffee (less than 30 seconds) and gave me my receipt. After driving away I noticed the order number on my receipt did not match the order number printed on the cup; and in addition, the time stamp was wrong. I then realized that they DID NOT make me a new cup, but gave me back the same previously handled cup.\\n\\nI drove back to the location and explained that the order numbers on my cup and receipt didn't match and they insisted they made me a new coffee, but when I asked why the order numbers didn't match, they never answered the question, she just kept repeating \\\"I made you a new coffee.\\\"\\n\\nIn the end I asked and was given a refund (along with a nasty look). I find it incredibly petty that they would disregard standard common sense covid safety protocols to make $2.53. And to lie repeatedly about it instead of just owning it and making it right. I will not be patronizing this location again.
I received extremely poor customer service at this location. I was in the drive through and saw the car in front of me take their order and then give back a cup of coffee and hand the cashier their receipt. After a brief exchange they drove off. When I got to the window the cashier handed me my coffee and I immediately asked him if that was the same coffee that had been previously handled by the customer, to which he replied, "yes."Because of the covid pandemic I did not want to accept a cup of coffee that had been handled by a customer in a car with multiple occupants. I asked the cashier if he could make me another cup and he replied yes. He came back very quickly with a coffee (less than 30 seconds) and gave me my receipt. After driving away I noticed the order number on my receipt did not match the order number printed on the cup; and in addition, the time stamp was wrong. I then realized that they DID NOT make me a new cup, but gave me back the same previously handled cup.I drove back to the location and explained that the order numbers on my cup and receipt didn't match and they insisted they made me a new coffee, but when I asked why the order numbers didn't match, they never answered the question, she just kept repeating "I made you a new coffee."In the end I asked and was given a refund (along with a nasty look). I find it incredibly petty that they would disregard standard common sense covid safety protocols to make $2.53. And to lie repeatedly about it instead of just owning it and making it right. I will not be patronizing this location again.
This dunkin is closest to my home so I choose to go there often.. I’m finally fed up with the lack of customer service. This staff could not be more RUDE and disrespectful. I’m a huge coffee addict, so with just myself alone was good business when you add it up. NEVER AGAIN!! I had a pretty decent sized order and I had gotten everything but my coffee. So I sat there and waited. The girl at the register said “what?” I said “wow, ok, well I’m waiting for my coffee” she said “I gave it to you” I said “no you didn’t” she literally leaned over and tried looking inside of my car. I said “ummm excuse yourself. You didn’t give me the coffee. I’ll wait” she realized she didn’t give it to me, and had the worst attitude in the world. The older gentlemen is AWFUL!! The only good employees they have are the two younger guys. Other than that this place is terrible. I asked for a toasted bagel and it wasn’t even toasted. Plus, one of the guys wanted to argue with me at the drive thru cause I didn’t want to get 4 donuts for 4$ , I wanted 3. He tried telling me I couldn’t do that. I said “what do you mean I can’t do that, it’s my money!” What do I want 4 donuts for? I only have 3 dogs, which is why I only wanted 3. That went on back and forth for a decent amount of time. But this is ALWAYS. This is every time I go. Myself alone brings in a decent amount of business. I’m talking coffee everyday , sometimes twice a day. I will from now on be taking my business elsewhere. These people are rude, terrible and disgusting. My coffee isn’t even right half the time. I guess I just always wanted to try and give them a second chance cause it’s convienent to my home. But I’m done. These people are so awful. I’ll be going to another Dunkin’ from now on and I’ll be sure to spread the word about this horrible location.