I highly recommend avoiding this Cold Stone, and really just choosing another place to get ice cream, if possible.We placed an online order around 9 pm on the website for pickup. The website said the order would be ready for pickup at 9:26. We show up at 9:30, there was one customer leaving and no one else in the store, and there were 8 employees standing in the back room/hall talking/playing around and not even paying attention to the front of the store. One of the female employees finally sees me waiting and comes out. I tell her I'm here to pick up an online order and give her my name. She looks around and can't find the order. It turns out there were at least three order tickets for online orders just sitting in the printer that they didn't bother to touch. It took another 18 minutes to make my order (finally got it at 9:48pm). During that time, another two people who placed online orders came in that they didn't make either, and a steady stream of customers was coming in. While another female employee came out shortly after the one helping me, the other 6 employees just stayed in the back until finally the employee helping me called back and said they needed help. At this point there were a good 10 people in line in addition to the 3 of us waiting on online orders that weren't made.Looking at Google reviews, this seems to be a common occurrence at this location, and this is the second time in a row I've had an absolute awful experience with online ordering with Cold Stone.
Tdlr: go to a different ice cream shop. Avoid at all costs.The service was horrible, ice cream subpar and parking impossible.Service- when we first walked in, the line was so long, as to be expected on a warm Friday night. What was not expected is the crew of teens bickering with each other to the point getting ice cream was like pulling teeth. The one guy had his airpods in and was harassing one of the girls working there. The other two girls working clearly had some beef because she was ignoring everything the other one was saying. 3/4 were all just picking on each other, and the girl the guy was bothering seemed to be trying to keep her head down and work. Not only were they fighting and arguing behind the counter, they were also yelling at customers. They kept telling for people to move forward before they had ordered, and when people over forward they were more in the way since there was such a delay to the register. The animosity was felt in every customer interaction and made the entire experience unpleasant. The couple in front of us was equally annoyed, and talking to each other under their breath after being shouted at to move without having received service.Ice cream- not only was the service chaotic, but the ice cream was as well. All of the ice cream was heavily cross contaminated and their areas they were using were hardly being scraped off. The rest of my party ordered, and just picked flavors that didn't have too much mixing. I'm very lactose intolerant and can't really eat dairy, so I was very excited to try the dairy free silk option, which I absolutely was not expecting! However I can't give it my review, because it was so cross contaminated with a whole scoop of vanilla ice cream in it, that I couldn't try it, same with the lemon sorbet. I suggest that cold stone put their dairy free options in one side of the case. It's understandable that a little cross continuation could happen, but I should be able to get a clean scoop of chocolate regardless. Also my family members that did get ice cream didn't all get spoons or offered lids, so the ice cream had to go in the freezer since it couldn't be eaten right away. The workers were so involved in themselves that getting a spoon after paying wasn't going to happen. The family member that got a spoon said the ice cream was good. And of course, because cold stone is tasty! But the ice cream was not worth the experience.Parking- for the weak parkers, it's a tight crowded lot that's shared with other businesses. On a popular night expect to park farther away.Overall this experience was so bad, that I went from advocating for the quality of cold stone ice cream to likely never returning. Baskin Robbins has dairy free flavors, lots of topping choices, and positive vibes. Go there instead.
Ive been coming here for a few years now and every time the experience is worse than the previous and now I wont go back. Like the previous most recent reviews, this is a place you want to avoid. Like at all costs. Its just a bunch of kids without proper guidance or training it seems like. Orders have been consistently wrong and missing toppings. Recently, I ordered coffee lovers for my wife, and the only thing included was the basic coffee ice cream and nothing else, no toppings. Just go to a grocery store and buy yourself some ice cream, you'll have a much better experience.
Staff is a bunch of very RUDE KIDS. They carry on conversations among themselves while ignoring customers. They do not mix the add ins into the ice cream well. They do not greet customers with a friendly greeting or vibes. Just rude and horrible.
Ordered online. Pick up time 6:41. Arrived 6:48. Not done. Waited 10 minutes. Got home and order was wrong. It was to have blueberries replaced with strawberries. Spoke to young lady prior to make sure of this.
Great Ice-cream, amazing choices and amazing helpful staff. Cold Stone Great, but very pricey and they don't do coupons often. I come once year. Used to get free Ice-cream, now buy one get one
Everything was perfect. Placed a pickup order for a specific time slot. Everything was ready to go, delicious, and not melted. A very nice rare outing for our little family. (We all enjoyed purple lips from the Boo Batter)
Staff was very nice and quick. Ice cream was yummy.
I love cold stone creamery but today our experience wasn't very good in this particular branch.1. Crowded and wasn't organized well due to which we had to wait for a long time. There were 3 people and only one of the lady was kind friendly and helpful. Others weren't interested in helping others and didn't care about the long queues. Never happened at any other cold stone.2. Waffle bowl was soft instead of crunchy.
I went with my family get four ice creams and I had the worst experience at this location. The girl who served me was so rude and and she took spoon and started dipping and eating right in front of us. I was in shock that how can an employee eat ice cream front of customer and when I asked her she said yes they are allowed to eat it and as a personally working for food store, I know you can’t eat in front area Becuse of food safety and as well as covid 19. After we told her, just to make us mad, she took one More spoon of ice cream and ate. I asked for manager but there was no manager on duty and the shift leader didn’t care to listen what we had to say. If they can eat ice cream front of customers what else they are doing (can’t even imagine). This is my local store and loved going but I don’t know if I feel safe eating there and I am hoping someone will reach out to us and we need answers. Hopefully someone will look at camara and check what happened. 10/12/21 at 8:28 pm. Very very upset and disappointed.