This is the second time I’ve had a horrible experience I am filing a better business bureau complaint
Showed up to pick my online order and lo and behold Burger King had no burgers and could not fulfill the order. Whatever, that's fine I'll go somewhere else, just cancel the order and move on right? Nope the guy at the drive through didn't know how to do that and clearly there was no manager nearby to help. Plus the audio was trash and could barely hear the guy.If you value your time, money and sanity don't go to this trash location.BK corporate on the other hand responded almost immediately and refunded my money after contacting them (well in 3-5 days) so shout out to them for the quick help.
If I could give a 0 i would. Worst experience ever from all the Burger Kings i’ve been to. The General Manager mr.Howard was rude nothing polite at all. not good customer service. The bathroom had pubic hair all over and the soda machine was all dirty and sticky. The food was totally bad, ordered 2 whoppers and the bead was all burned and it smelled really bad. I am telling you i have been to other burger kings and they have way better customer service and their higiene is way better. Agin the general manager mr howard was really rude, no customer care shown at all!!!!
Did you know there is now a sauce allotment? I asked for an extra sauce and the assistant manager acted like I was asking for his first born.Went to the restroom to wash the grease off my hands to find NO soap! How long has it been out?! Employees use that restroom and there's a sign stating Employees must wash their hands.Big oof.
This particular location has many faults. The Brainiac who decided to put a BK in which the customer has to drive around a strip of stores to get to the drive thru should of been fired. The speaker that they take your order is mumbled and not clear- its difficult to understand what they are saying. Many times your orders are incorrect. The worse one yet? The wait. on average you'll be sitting in your car for well over 10 minutes or more to receive your incorrect order. I'll pass on this location.
I have been to this location for couple times already . The place was nice and clean. The staff were friendly. I think it is a good place to recommend to you guys stop by for burger ?.
Just stopped into the BK on Minstrel Way in Columbia, MD to grab some lunch at 1345EST/21 March 2022....2BL Whopper, Onion Rings and a coke.It hit me as I left that the Customer Experience I had just witnessed was an A+. So I put my food back in my car and went in and asked the young manager his name (Steffon) and thanked him. He and his staff were efficient, polite, and just absolutely excellent. Store was clean and in tip top shape. To Steffon and Team, thanks for making my day.
Interestingly, best burgers we have ever had at a fast food restaurant. A very long wait but they apologized and were friendly.
Slowest Burger King ever. Been in drive thro line over 25 mins. Still sitting here. Unbelievable. Never coming here again.
malísima experiencia. no me atendieron porque no hablo ingles.