Great customer service and clean tables.
I love the food here. There’s not a ton to choose from, but my favorite is the chipotle chicken avocado sandwich. The coffee is not bad and they have some funky cold drinks in the back (ex. Prickly pear lemonade), also normal fountain drinks. They can make specialty coffee drinks too, like lattes, and they’re pretty good. The bakery items are a little hit or miss with selection. I love their “kitchen sink” cookies. They have toffee pieces or something in them which really adds a nice taste. Also their danish ring is heavenly.
Food is always good. They seem to not have their act together at the register every time I come in. I've seen the manager intervening with some transaction on every visit probably.I hate the way they call out the orders. And, I can't stand that part of the order is served separately from the other part. That's just a universal thing for Panera Bread, though.
We ordered two sandwiches with rapid pickup service. When we opened up the packages, the sandwiches do not look anywhere like the photos. There were no veggies in the chicken burger and the sandwich does not look appealing. since we are on our way to Harrisburg and in a hurry we had to gobble them down with our drinks. Bad experience.
Sarah at the register was so wonderful and sweet and gave wonderful customer service. Most people just keep their head down and rush, but she really took the time to treat everyone with kindness. I hope she is appreciated by management for her work. Great job!
I love Panera food in general, and have ordered from this Panera in Hunt Valley a lot because it's close to home. Probably 30% of the time they mess up our order. Today it was that they gave us the wrong soup, and I didn't notice it until several hours later. They don't seem to have great quality control either, as sometimes my salads are fine and sometimes they're not. Sometimes they have almost no chicken and sometimes they have a lot. I wish I could give it a higher rating, but maybe a not so good rating will spur them to do better.
This place seem to be busy a lot, which is awesome for them!! The food is always delicious!!
3/25/22, 11:00 pm When I visit the mall I always get pastries to take home. I decided to use the restroom, shop, then stop back to get my pastries for home. When I got to the door a Caucasian male appearing to be the manager/supervisor was holding the door open. I walked pass him and thanked him. I used the toilet and was washing my hands when the door opened, to my surprise it was him. WTF he was looking for is beyond me. when I leave the house my attire is neat so it was not like I was just someone hanging around. If he felt some kind of way he should have sent a female employee. I could have been adjusting my bra or things of that nature when he walked in. I won't blame Panera Bread but the employees should know what is appropriate, especially those in supervisor or management positions.
Clean. Great staff. As of 2/18, no mask required inside.
We ate lunch in. I got soup and a half sandwich which was really good. With my drink I spent a little over $12.00.